Family Engagement Coordinator

Holt International • Eugene, OR

379d

About The Position

The Programs and Services Department reaches more than 1 million children and individuals with family strengthening services and about 120 children are placed with international adoptive families each year. Managed by U.S. and in-country staff, these programs and services are carried out in close cooperation with partner agencies, orphanages and other child service providers, government child welfare agencies, local and regional officials, funding agencies, and others. This department continuously evaluates opportunities to expand or deepen program services, while maintaining high standards of quality and transparency for sustainable development and child welfare impact. Represents Holt International's adoption programs and services. Ensures that constituents and prospective families' contacts with Holt adequately reflect the agency's commitment to personal and timely services and supports the agency's goal of finding families for children who need adoption services. Coordinates communication with Inquiry, Waiting Child, Program Directors, branch offices and contributes to creation of adoption information material. Provides education and resources for prospective adoptive families to ensure families and external constituents understand the current profile of children eligible for intercountry adoption. Maintains breadth and depth of knowledge to ensure families receive current information on child profile and all adoption services provided by Holt International. Builds relationships with prospective families and external organizations, partners and constituents to create opportunities to share about children in need of intercountry adoption. Works collaboratively with Philanthropy and Communications and Creative Services teams to create content, communicate and reach prospective adoptive families. Identifies and implements creative engagement strategies to reach prospective adoptive families. Contributes to and coordinates ideas to create high quality, effective and creative marketing content and campaigns intended to increase the number of adoptive families who apply to Holt International. This may include blogs, email communications, social media posts, and other shareable content. Works with the Philanthropy and Communications team to ensure marketing-related activities for Holt's family recruitment strategy are initiated and completed in a timely manner. Assists with Inquiry Services as needed.

Requirements

• Bachelor's Degree in Social Work, communications or related field.
• 3 years of experience in international or domestic adoption or child welfare preferred.
• Proficient in Microsoft Office Suite including Outlook, Word and Excel.
• Must be able to learn and retain extensive operating knowledge.
• Preference for candidate with knowledge of international adoption processes.
• Understanding of adoption issues and dynamics of building families through adoption.
• Experience providing excellent customer service.
• Excellent writing and computer skills and experience in office software and database required.
• Requires high level of independence.
• Required to have 30 hours of training in emerging adoption issues every two years.

Responsibilities

• Provides information about current profile of children available for international adoption by sharing information about the profile of child from each country program.
• Educates prospective families on how to best meet the needs of children with complex social and/or medical histories.
• Identifies and develops relationships with experienced adoptive families successfully parenting children with specific identified needs.
• Ensures accuracy of data and documents utilized by inquiry, branch and adoption services staff.
• Maintains awareness of all intercountry adoption programs at Holt.
• Hosts informational sessions in person or virtually to inform prospective adoptive families about Holt's adoption services and program options.
• Works collaboratively with program teams to ensure accuracy on child placements.
• Expands family recruitment efforts by brainstorming and initiating new marketing and networking efforts.
• Assists in creating shareable content appropriate for specific networks.
• Expands Holt's 'pathway' messaging stream.
• Assists in developing social media posts and emails to reach prospective families.
• Coordinates with Creative Services regarding family recruitment needs.
• Increase volume of applications for waiting children by coordinating with Waiting Child Program.
• Tracks and analyzes the motivation for families not choosing Holt.
• Contributes to team effort by exhibiting cooperative and effective work relationships.
• Contributes to a positive, productive work environment.

What This Job Offers

• Industry: Social Assistance
• Education Level: Bachelor's degree
• Number of Employees: 251-500 employees