Family Eligibility & Needs Specialist (Ravenswood)

Kidango•East Palo Alto, CA

About The Position

A little about us… Kidango ( kidango.org ) is an early learning nonprofit committed to setting every child on a path to thrive in kindergarten and in life. We believe that all children can reach their full potential if they and their families have access to the right opportunities and resources. As the largest child care provider in the San Francisco Bay Area, we provide thousands of children, especially those from low-income families, with safe, healthy, nurturing environments and relationships. Through our policy work, we aim to take our expertise beyond the children and families that we serve, and drive change in early childhood education at the local, state and federal levels. Our goal is to make sure all children have the social, emotional, and academic skills they need to learn, grow and realize their potential. About The Role Under the supervision of the Director of Enrollment, the Family Eligibility & Need Specialist ensures compliance for all Kidango program enrollments including operational procedures, processes, policies, state and federal regulations. Partners with Kidango Center Directors, Early Head Start/Head Start Family Advocates and other Family Eligibility & Need Specialists and AP programs to maintain enrollment and compliance. Intake, assessing, planning, implementing, monitoring and evaluating to meet the families’ needs and continuity of services.

Requirements

AA required or 2 year’s equivalent experience.
Solid organizational and time management skills.
Detail oriented.
Strong verbal and written communication skills.
Must be self-directed and have the ability to work autonomously.
Five years of experience providing customer service and detailed administrative duties.
Previous experience with computerized data bases; web based preferred.
Must possess organizational agility - Knowledgeable about how organizations work. Knows how to get things done both through formal channels and the informal network. Understands the origin and reasoning behind key policies, practices, and procedures. Understands the cultures of organizations.
Able to travel efficiently throughout the assigned area.
Required possession of a valid California Driver’s License.
Clear driving record and use of insured personal vehicle throughout course of employment.
Must pass a health screening and TB test
Must pass background fingerprint clearance
Valid Driver License
Must be 18 years or older
The ability to lift up to 30lbs may be needed during some job duties

Nice To Haves

Bilingual in Spanish preferred.

Responsibilities

Comprehensive experience and a thorough knowledge of the State and Federal programs, policies, procedures, rules and regulations related to subsidized and Head Start child care services.
Assess full day and part day needs of families in areas of responsibility.
Analyze data to certify families as eligible for state and federal subsidy programs as applicable.
Schedule and complete enrollment documentation with private pay and subsidy families.
Maintain confidentiality of children, families and staff information.
Maintain continuing eligibility of subsidy families through recertification.
Implement plan with families for current and future eligibility & need.
Project and plan child movement due to aging up for continuity of services.
Monitor and evaluate family eligibility & need on a daily basis to assist families with continuing services.
Monitor intake of children based on all variables.
Refer families to internal and external resources based on family need and observation.
Recognizes potential issues in areas of responsibility and resolves proactively.
Completes special projects as assigned within designated time frames
Member of strike team to lead mass enrollments.
Certify families for the federal meal program.
Assist in preparation of Contract Monitor Reviews and other audits.
Attend training as necessary including, but not limited to contact with state consultants, conferences and seminars.
Work as a member of the agency team by promoting the mission and philosophy of the organization.
Interact with a diverse group of clients and present yourself in a professional image as a representative of Kidango.
Establish and maintain cooperative working relationships with those contacted in the course of work.
All other duties as assigned by the Director of Enrollment.

Benefits

An opportunity to improve real lives, solve hard problems, and change the world
Friendly, supportive, and adventurous environment with a team of engaged colleagues
A comprehensive, industry-leading benefits package
Opportunities to connect with and learn from colleagues and partners around the world
Drug-Free Workplace
We believe every employee has the right to work in an environment that is free from all forms of unlawful discrimination.
Consistent with applicable laws, Kidango makes all decisions involving any aspect of the employment relationship without regard to race, color, religion, age, gender, sexual orientation, marital status, national origin, citizenship, the presence of any physical or mental disability of someone otherwise qualified, veteran status, genetic information, or any other status or characteristic protected by local, state, or federal law, other than those positions which are deemed ministerial in nature.
Discrimination and/or harassment based on any of those factors are inconsistent with our philosophy of doing business and will not be tolerated.
This policy of non-discrimination applies to all aspects of application procedures, hiring, advancement, transfers, reductions in force, discharge, compensation, training, or other terms, conditions and privileges of employment.
A diverse and inclusive workplace where we learn from each other is an integral part of Kidango’s culture.
We actively welcome people of different backgrounds, experiences, abilities and perspectives.
We are an equal opportunity employer and a great place to work.
Join us and help us achieve our mission!