Family Connects Program Support Worker (Bastrop, TX)

About the position

The Family Connects Program Support Worker works with a team of nurses to assist in coordinating Family Connects cases, including scheduling home visits for families in the birth hospital, making phone calls to schedule families missed during the hospital visits, scheduling and coordinating visits and assignments for the nurses, fielding our public information lines to answer questions and reschedule parents, and conduct post visit follow up phone calls with each family for the purpose of monitoring customer satisfaction and tracking referral outcomes. PSWs will work in English and/or Spanish.

Responsibilities

• Coordinate scheduling of all nurse assignments and manage schedule and client database.
• Assist with in-hospital recruiting as needed: Establish initial contact with families through telephonic outreach or at birthing hospitals.
• Successfully engage, recruit, and schedule families for nurse home visits.
• Build relationships with management and staff at birthing hospitals, local pediatrics and OB/GYN offices and other service providers by attending meetings, providing educational in-services, and troubleshooting recruitment problems.
• Conduct post-visit connection (PVC) phone calls with families, track services contacted and received, and provide re-referrals when necessary.
• Handle mailing of appointment cards and PVC surveys.
• Act as primary public contact to answer questions and reschedule home visits as needed through the public office line in English and/or Spanish, info email and online scheduling tool.
• Follow up with families in a timely manner, show good customer service and coordinate coverage in this area when not in the office.
• Work as an active member of the Family Connects team by attending all regular staff meetings, Family Connects planning meetings, in-service trainings, and other meetings as required.
• Complete other duties and tasks as assigned by Clinical Director and program leadership.

Requirements

• High school diploma or GED
• Minimum of six (6) months of previous administrative experience in the healthcare, social, or human services field

Nice-to-haves

• Previous experience in outpatient/clinic nursing
• Previous work using Electronic Medical Records (EMR)
• Bilingual English/Spanish language skills are a definite plus