Family Coach (Human Services Case Manager)

State of Oregon

82d • $4,207 - $6,420

About The Position

The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community. Opportunity awaits! Join our dynamic Engagement Team at the District 2 Portland-NE Killingsworth Street Self Sufficiency Office and make a meaningful impact as a Family Coach! As a Family Coach (Human Service Case Manager) you will: Conduct interviews to determine family needs and eligibility, and complete program applications for program benefits and, if eligible, issues appropriate support. Engage clients in family evaluation of strengths and jointly develop a case plan and identify the steps the family will take towards self-sufficiency and meeting their basic needs. Monitor progress, needs, and makes necessary modifications to the case plan. Initiate and participate in case staffing, employment readiness, life skills training, and supports job search as needed. Assist with crisis and safety planning for individuals experiencing domestic violence. Explore alternate resources and link clients to community services and may also assist with supporting resources and services within the community.

Requirements

• A Bachelor's degree in a Behavioral Science, Social Science, or a closely related field OR a Bachelor's degree in any field and one year of human services related experience.
• An Associate degree in a Behavioral Science, Social Science or a closely related field AND two years of human services related experience.
• Three years of human services related experience.
• Must have a valid driver's license and acceptable driving record.

Nice To Haves

• Experience working with individuals that find it challenging to express themselves verbally.
• Experience working in the human/social service field interviewing customers to obtain personal and sensitive information.
• Experience creating and maintaining written documentation of activities concerning individual client cases.
• Experience with case management and assessing customers’ strengths & service needs.
• Capacity to communicate, establish boundaries and set realistic goals/milestones.
• Experience explaining complex rules, regulations, processes, and procedures both verbally and in written communications.

Responsibilities

• Conduct interviews to determine family needs and eligibility.
• Complete program applications for program benefits and issue appropriate support if eligible.
• Engage clients in family evaluation of strengths and jointly develop a case plan.
• Monitor progress, needs, and make necessary modifications to the case plan.
• Initiate and participate in case staffing, employment readiness, and life skills training.
• Support job search as needed.
• Assist with crisis and safety planning for individuals experiencing domestic violence.
• Explore alternate resources and link clients to community services.

Benefits

• ODHS Employee Resource Group communities that promote shared learning.
• Cost of Living Adjustments.
• Annual salary increases (until you reach the top of the listed salary range).
• Amazing benefits package.
• Possible eligibility for the Public Service Loan Forgiveness Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Bachelor's degree
• Number of Employees: 501-1,000 employees