Full-Time Family Case Manager

Court Appointed Special Advocate•Fort Collins, CO

20h

About The Position

Family Connections Family Case Manager JOB DESCRIPTION CASA of Larimer County (CLC) is a nonprofit organization comprised of three programs: Court Appointed Special Advocates (CASA), Family Connections (FC) and Trust-Based Relational Intervention® (TBRI®) program. CASA provides volunteer advocacy to children involved in dependency and neglect cases and FC provides supervised visitation, safe custody exchanges, supportive case management, and parenting education. TBRI® is integrated throughout CLC's programs and provides evidence based, trauma-informed, intervention. Across all programs, our mission is to advocate for safe, nurturing, and permanent connections to family and community so children who have experienced abuse and neglect have the opportunity to thrive. Reports to: Program Manager Full Time (40 hours/week) Position Overview: The Family Connections Family Case Manager provides case management to strengthen families who participate in Family Time, parent coaching and exchange programs provided by CASA of Larimer County. The Case Manager is responsible for supporting families in a manner that is trauma-informed, culturally sensitive, and upholds best practices that lead to positive outcomes for children while keeping victims safe. This position is scheduled Sunday through Thursday and includes evening hours.

Requirements

Experience working directly with families and children from diverse backgrounds
Experience teaching or coaching others in a positive manner
Two years working experience in human/ social services
Understanding of child development and trauma-informed, attachment-based parenting skills
Understanding of trauma informed care, ACEs, and the child welfare system
Excellent interpersonal skills that uphold the culture and values of CLC
A demonstrated passion for the mission of CLC
Excellent written and verbal communication skills
Strong de-escalation skills
Strong computer and office skills
Ability to work independently and collaboratively as a team member
Ability to hold compassion and be objective when supporting all clients
Availability for evening and weekend hours

Nice To Haves

TBRI ® Certification and/or training
Fluency in English and Spanish

Responsibilities

Provides strengths-based support to caregivers and children on their assigned cases through direct, consistent and effective communication with caregivers, children, and related parties.
Provides Trust-Based Relational Intervention® (TBRI®) lessons to caregivers to increase parenting knowledge and skills and improve the quality of connections developed with the child(ren).
Assists all families in scheduling and maintaining a consistent Family Time/exchange schedule to promote the best opportunity to strengthen family connections.
Supervises Family Time and exchanges with a focus on the child's physical, mental, and emotional safety.
Addresses concerns regarding child safety and Family Time compliance with urgency.
Clearly documents Family Time and any communication with family members in the case file and provides documentation to the courts as needed.
Updates and maintains case files accurately and to program standards.
Initiates and maintains communication with other agencies and parties to the case as appropriate.
Ensures strict confidentiality of agency and client information.
Assists families in accessing step-down services or in the transition out of the program.
Informs the Program Manager of changes and concerns on all cases.
Provides referral information to families for community resources, trauma information, and victims' rights/compensation information.
Tracks all resources and lessons provided, the progress of family connections over time, and additional metrics towards programmatic goals.
Helps to maintain conditions to promote a welcoming, safe space for families.
Reports safety concerns immediately and reports all maintenance issues in a timely manner.
Provides coaching to interns in case management duties.
Actively works to build and maintain positive relationships with community agencies and professionals and represents CASA of Larimer County in the community.
Maintains confidentiality of case and volunteer information at all times.
Other duties as assigned.