Family Case Coordinator

University of Central Florida • Orlando, FL

18d • $18 - $20

About The Position

The Family Case Coordinator (FCC) plays a vital role in supporting couples participating in Project Harmony by providing case management, coaching, and program facilitation. Reporting to the Family Case Coordinator Lead, the FCC manages a full caseload and serves as the primary point of contact for participants throughout their engagement in the program. Key responsibilities include conducting welcome calls, developing individualized service plans and participation goals, and maintaining consistent communication through weekly confirmation calls. The FCC provides program coaching, connects participants to relevant community resources, and supports retention by offering makeup sessions as needed. In addition, the FCC facilitates relationship education and career or financial management workshops and ensures timely, accurate documentation of all participant interactions. The role also contributes to program evaluation by actively engaging in data collection processes. UCF is seeking to fill multiple roles. Candidates for this job posting will be considered for additional vacancies in this department.

Requirements

• Bachelor's or Master's degree and 2+ years of relevant experience, or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219(6)

Nice To Haves

• Experience in community or case management.
• Experience facilitating group sessions or educational workshops.
• Bachelor's degree in Social Work or relevant field.
• Experience with federally funded or research-based family or relationship education programs.
• Experience working with first responder populations on stress, communication, or family relationships.

Responsibilities

• Maintain a full caseload of program participants and provide comprehensive case management services, including completing welcome calls, developing individualized service plans and participation goals, conducting weekly confirmation calls, providing program coaching, connecting participants to community resources, engaging in retention efforts, offering makeup sessions for missed classes, and documenting all participant interactions.
• Participate in biweekly individual supervision meetings with the Family Case Coordinator Lead, daily team check-ins, biweekly team meetings, and monthly all-staff meetings to discuss benchmarks, challenges, and successes in service delivery.
• Collaborate within a team-oriented environment to ensure high-quality services and the achievement of program outcome goals.
• Serve as the lead educator for program events, including the facilitation of relationship education sessions for program participants.
• Deliver program curricula and provide coaching both in person and virtually to support participant engagement and learning.
• Support program evaluation efforts by collecting participant data in accordance with research protocols and maintaining program fidelity.
• Assist with transferring data between reporting systems as needed to ensure accuracy and consistency in program records.
• Provide relationship education make-up sessions for program participants to ensure continued engagement and completion of program requirements.
• Provide quantitative data and progress updates on assigned caseloads to the Family Case Coordinator Lead.
• Participate in biweekly departmental meetings and individual supervision sessions.
• Contribute to Continuous Quality Improvement (CQI) activities to ensure program fidelity and excellence in service delivery.
• Ensure that all services are delivered in compliance with federal and state laws, University of Central Florida policies, funding source requirements, and established quality standards.
• Promote efficiency, accountability, and continuous improvement in all work processes and program deliverables.
• Other duties as assigned.

Benefits

• Benefit packages, including Medical, Dental, Vision, Life Insurance, Flexible Spending, and Employee Assistance Program
• Paid time off, including annual and sick time off and paid holidays
• Retirement savings options
• Employee discounts, including tickets to many Orlando attractions
• Education assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees