Funeral Home Family Care Specialist

Foundation Partners Group • San Francisco, CA

19d • Remote

About The Position

Foundation Partners Group & Tulip unites funeral and cremation professionals
from across the country, blending tradition with innovation to serve families
with compassionate care.

We currently have an opening for a Temp Family Care Specialist to join the Tulip
Sales Cost Center team in San Francisco, CA. This position will work
remotely. This position assists families over the phone, online, and via email
to help them through the end-to-end cremation process, ensuring that each family
receives an exceptional experience.

Requirements

• Previous experience in a call center or customer service position
• Ability to work from home
• Knowledge of Microsoft Office Suite (Word, Excel, PowerPoint)
• Caring, empathetic, and committed to providing best-in-class service to customers
• High attention to detail and accuracy, with excellent follow up skills
• Proficient with technology and the ability to assist families with online forums

Nice To Haves

• Experience in the funeral industry is preferred

Responsibilities

• Builds a clear understanding of products so you can easily articulate why it is the best choice for families
• Becomes familiar with the processes and regulations in our industry and ensure that you are executing your work efficiently and accurately
• Completes and files all necessary paperwork and permits
• Orders death certificates from the county as soon as a death is registered
• Works closely with supplies and partners throughout the process, communicating problems quickly and working to build relationships
• Handles highly sensitive and challenging situations with customers, as required, and escalates cases you identify as being problematic
• Supports the team in any other way that helps deliver exceptional service to every single family

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed