Family Barn Concierge

Martis Camp • Truckee, CA

3d • $21 - $25 • Onsite

About The Position

The Recreation Concierge serves as the welcoming face and first point of contact for Martis Camp members and guests seeking recreation information, custom experiences, and event assistance. Working under the direction of the Family Barn Experience Coordinator and Recreation Manager, this position ensures seamless communication, exceptional service, and a personalized approach to every interaction. The Concierge acts as a central hub for recreation inquiries, supporting the coordination of activities, programs, and events while exemplifying Martis Camp’s standard of warmth, professionalism, and elevated hospitality.

Requirements

• Previous experience in hospitality, recreation, concierge, or guest services preferred.
• Exceptional communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Proficient in email communication, scheduling software, and Microsoft Office.
• Ability to multi-task in a fast-paced, member-focused environment.
• Availability to work weekends, holidays, and peak Club periods.
• Must be at least 18 years of age.

Nice To Haves

• Bilingual preferred (English/Spanish)

Responsibilities

• Provide exceptional, personalized service to all members and guests, both in person and by phone or email.
• Serve as the first point of contact for recreation inquiries, activity sign-ups, and Club information.
• Maintain up-to-date knowledge of Martis Camp programs, events, facilities, and seasonal offerings.
• Assist members with reservations, bookings, and general Club information in a polished, timely manner.
• Anticipate member needs and follow up proactively to ensure satisfaction and engagement.
• Communicate program details, policies, and changes clearly and courteously.
• Uphold the Martis Camp service standard of professionalism, warmth, and discretion in every interaction.
• Support the Experience Coordinator in organizing member requests for custom experiences and activities.
• Assist in maintaining the recreation calendar, program materials, and event signage.
• Record and update member participation and preferences for future reference.
• Coordinate with the Recreation, Folk School and Youth Programs and F&B teams to ensure smooth execution of programs and events.
• Provide accurate and friendly guidance about facilities such as the Family Barn, Parks, Nordic Shed, and Pool.
• Assist with check-ins for private experiences, programs, and events as needed.
• Maintain the Recreation and Family Barn email inboxes and phone line during assigned shifts, ensuring prompt, professional responses.
• Assist with daily reports, guest logs, and communication tracking.
• Help maintain clean, organized, and welcoming front desk and recreation areas.
• Manage supplies, brochures, and signage to ensure information is accurate and well-presented.
• Support setup and breakdown for events, programs, or special requests when needed.
• Work closely with the Experience Coordinator, Recreation Manager, and Ambassadors to ensure seamless communication and consistency in service.
• Participate in team meetings, training, and seasonal orientations.
• Foster a positive, professional, and collaborative team environment.
• Embody Martis Camp’s values of excellence, integrity, and genuine hospitality in all aspects of work.

Benefits

• Martis Camp gear; uniforms provided when required for the position.
• Establish professional connections with industry leaders in hospitality, golf, and other specialty fields.
• Incentives and pay increases for each season you're invited to return.
• Scholarship opportunities.
• WorkTango Ambassador Recognition Program.
• Ambassador Celebration and Recognition Events.
• Retail Spa and Golf shop discounts.
• Free Ambassador Golf & Tennis Clinics (when available).
• Summer and winter uniforms provided including footwear.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees