Family and Visitor Services Greeter

Children’s Hospital of Philadelphia•Philadelphia, PA

6d•$17 - $21•Onsite

About The Position

Provides support and resource information to employees, participant families, vendors and visitors. This frontline receptionist/Greeter will be located at the main lobby desk of the Abramson Pediatric Research Center, The Colket Translational Research Building and the HUB for Clinical collaboration. Under the direction of the Family & Visitor Services management team, provides assistance and direction to patients, visitors, contractors, Vendors, and employees. Assist in relaying information about the building in collaboration with other departments and services. Providing optimum support services. The greeter/receptionist serves as a resource to those that need assistance.

Requirements

High School Diploma / GED - Required
Ability to work well within a team. (Required proficiency)
Ability to work independently with minimal supervision. (Required proficiency)
Strong customer service skills. (Required proficiency)
Particular sophistication in working with families, vendors and visitors under tremendous stress. (Required proficiency)
Good computer skills. (Required proficiency)
Ability to quickly learn new policies, procedures and processes. (Required proficiency)
Sensitivity to cultural diversity, differing needs and varying coping styles. (Required proficiency)
Proven ability to problem -solves and follows through with families in crisis. (Required proficiency)
Ability to prioritize multiple tasks. (Required proficiency)
Excellent communication skills. (Required proficiency)
Comfortable speaking to groups. (Required proficiency)
Sound judgment. (Required proficiency)

Nice To Haves

At least one (1) year Experience in a service setting involving direct customer contact - Preferred

Responsibilities

Actively greets and engages with visitors, patients, employees and contractors
Provides temporary ID Badges to Contractors, Vendors, visitors, and employees after they verify their visit.
Provides appropriate participant and visitor information in a professional and tactful manner
Enforces the building policies, (e.g., No personal mobility devices.)
Notifies security of alarm activations. Notifies 4CODE for medical emergencies.
Stocks etiquette stations with appropriate PPE daily
Keeps current with changes of office locations, services within the building
Maintains a visitor restriction file in conjunction with security department
Completes mandatory Occupational health requirements(Vaccines, Flu Shots)
Completes mandatory education and training
Consistently maintains departmental standards of excellence