Family Alumni Liaison
About The Position
About the Position: Do you have a drive to help others? Are you passionate about building connections and planning events? If so, Mountainside’s Alumni team is looking for a Family Alumni Liaison. You will cultivate relationships with Mountainside clients and family members by planning events, conducting outreach and maintaining a support network for like-minded individuals. Success in this role comes from building connections and being passionate about making a meaningful impact. If you are energized by conversations, thrive in a results-oriented environment and truly want to make a difference in people's lives, this opportunity is for you. Schedule: Sunday, Monday, Tuesday, & Thursday: 8:00 am - 4:30 pm, Wednesday: 12:00 pm - 8:00 pm
Requirements
- Experience working in event planning/management or personal assisting in event planning and execution.
- Ability to work both independently and collaboratively as necessary.
- Awareness and sensitivity to addiction, socioeconomics, and strong cultural competency.
- Strong oral and written communication, as well as excellent organizational and time management skills.
- Excellent interpersonal skills and ability to handle challenging personalities and sensitive situations.
- Strong multitasking and organizational skills, with excellent attention to detail.
- A passion for connecting people with the help they need.
- High School Diploma or GED equivalent - required
Nice To Haves
- Knowledge of substance abuse field and treatment process preferred.
- Comfortable or prior experience with Salesforce (preferred).
- Associate's degree in Human Services or similar field - preferred
- Two years of experience in the addiction treatment field - preferred
Responsibilities
- Responsible for facilitating family groups to build rapport with family members.
- Collaborate with Admissions and Family Wellness departments for clients whose family members have agreed to participate in the Family Alumni program.
- Responsible for spearheading all special event planning and coordination for Family Alumni programming in conjunction with the Alumni department.
- Responsible for attending Family Alumni events to build connections with families.
- Market all Family alumni events, workshops, and programs via appropriate communication channels and social media.
- Maintains contact with clients and families through various outreach methods: Phone, SMS, email.
- Ensure all aspects of contact with family are documented through the appropriate software.
- Responsible for spearheading the Family Alumni Ambassador Program by recruiting new Ambassadors and leading the training program.
- Embrace and grow the Family Alumni Ambassador program keeping engagement through Mountainside influencers.
- Act as a trusted advisor when navigating crisis situations.
- Assist in referring clients to Admissions who are seeking Mountainside services.
- Write content for the Family Alumni Newsletter, Family Alumni APP and social media posts.
- Help research and recruit podcast guests for the Mountainside podcast, Sober Spill.
Benefits
- Comprehensive benefit package
- Paid Time Off (which increases after 1 year with Mountainside)
- Paid holidays including a Multicultural Holiday
- 401(k) with employer matching
- Free meals while working on the Canaan campus
- Monthly $75.00 wellness reimbursement. Our Wellness Reimbursement benefit is meant to encourage employees to engage in productive self-care to avoid burnout and compassion fatigue.
- Travel reimbursement included for travel related to events
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
