Falling Rock Housekeeping Supervisor

Nemacolin•Wharton Township, PA

6d•Onsite

About The Position

The Housekeeping Supervisor is responsible for ensuring that room assignments are completed in an accurate and timely manner. Additionally, the Supervisor inspects all aspects of guest rooms, including entry ways, bed areas, bathrooms, closets, stairways, elevators, and guest corridors. The individual in this position creates room assignments for other Housekeeping associates, utilizes software programs in order to generate reports, and ensures that corrective measures are taken if necessary. At Nemacolin resort in Pennsylvania’s Laurel Highlands, foundational roles form the heart of the guest experience and the beginning of many long-term careers. Each day brings the opportunity to learn new skills, build confidence, and contribute to a team that values hard work, kindness, and pride in service. Whether entering hospitality for the first time or continuing a professional journey, the environment encourages growth, connection, and steady advancement. Associate team members from a wide range of experiences come together to create something exceptional, supported by leaders who provide guidance, recognition, and encouragement along the way. Many leaders within the resort began in hourly roles, building successful careers through dedication, mentorship, and continuous learning. A private, family-owned, and woman-owned luxury resort unlike anything else in the hospitality industry, Nemacolin spans more than 2,200 breathtaking acres in Pennsylvania’s Laurel Highlands. Recognized by Forbes Travel Guide, AAA, and Preferred Hotels & Resorts, this four-season destination blends refined hospitality with creativity, craftsmanship, and a spirit of adventure that defines every guest and member experience. Distinctive accommodations, immersive experiences, and a culture grounded in artistry and service excellence come together to create a setting where guests, members, and associates find inspiration. Across the resort, Real Life Magic is brought to life through meaningful moments, genuine connection, and a shared commitment to delivering something truly exceptional. Visit Nemacolin.com to step inside the story, explore the experiences, and discover what draws people to Nemacolin. Then, imagine where this opportunity could take you as part of your own remarkable journey.

Requirements

High school diploma or equivalent.
Candidate must have the ability to work varying shifts, including evenings, weekends, and holidays.
Candidate must have the ability to speak English fluently.
Candidate must have the ability to multitask.
Must be 18 years or older.

Responsibilities

Ensuring that all guest room assignments are completed in an accurate and timely manner.
Inspecting various aspects of guest rooms in order to ensure that Forbes standards are being upheld.
Creating room assignments for Room Attendants and other housekeeping associates as needed.
Utilizing software programs to generate reports.
Taking appropriate corrective measures in order to resolve associate issues.
Ensuring that rooms are cleaned thoroughly and in accordance with resort protocol.
Ensuring that any guest requests are fulfilled in an efficient manner.
Ensuring associates adhere to established policies and procedures.
Supervisors should be the first ones to address any policy/procedure infractions as they encounter them.
Other job duties as assigned.

Benefits

Competitive hourly wages and attractive 401(k) program
Medical, dental, and vision coverage for eligible associates
Paid time off and holiday compensation
Discounted associate meals and uniform services
Savings across resort dining, retail, spa, and activities
Exclusive access to The Rec Center, The Market, The Pub, and the Wisteria associate community
Paid training and structured onboarding
Hands-on learning and cross-department opportunities
Clear pathways for advancement and internal promotion
Recognition through individual and team honors