Fairmont Gold Supervisor

Fairmont Hotels & Resorts • Scottsdale, AZ

254d

About The Position

The Fairmont Scottsdale Princess is seeking a Fairmont Gold Supervisor to join their team. This role involves reporting to the Fairmont Gold Manager and encompasses a variety of responsibilities aimed at ensuring the highest standards of guest service and operational excellence. The Fairmont Scottsdale Princess is a luxury resort known for its exceptional hospitality and has been recognized with the AAA Five Diamond rating for over 30 years. The position offers a unique opportunity to work in a vibrant environment that values teamwork and guest satisfaction.

Requirements

• Experience in a Concierge / Guest Services / Front Desk operations environment or other customer focused role is required; international experience in a luxury hotel is strongly preferred.
• Minimum 1 year supervisory experience is required; Fairmont Gold or Executive Club experience is strongly preferred.
• A degree in Hospitality Management is strongly preferred.
• Proven ability to focus attention on guest needs, remaining calm and courteous at all times.
• Demonstrated commitment to high levels of service excellence is required.
• Proven ability to work cohesively as part of a team in a multi-cultural, diverse environment.
• Proven ability to work efficiently in a demanding and fast paced environment.
• Knowledge of MS Office Suite is required; experience with Hotel or Front Office systems is preferred.
• Strong work ethic, highly responsible, reliable and the ability to work shifts, extended hours including evenings, weekends and public holidays is required.

Responsibilities

• Consistently offer professional, friendly and proactive guest service while supporting fellow Colleagues.
• Lead and coordinate all aspects of Fairmont Gold to ensure Fairmont Gold Standards are adhered to.
• Demonstrate Fairmont core values in all interactions.
• Provide exceptional concierge services to Fairmont Gold guests including liaising with relevant departments to ensure an exceptional guest experience.
• Develop and maintain strong guest relationships to ensure Fairmont Gold loyalty.
• Manage guest profile information and facilitate all necessary actions to enable personalized service.
• Inspect Fairmont Gold Rooms to ensure the highest standards are met.
• Communicate all guest feedback to appropriate departments and ensure correct documentation procedures are implemented.
• Resolve guest concerns in a prompt and efficient manner, follow correct documentation procedures and ensure managers and relevant departments are notified in a timely manner.
• Participate in the recruitment and training of new Colleagues.
• Balance operational, administrative and Colleague needs.
• Perform any other duties, tasks, and assignments within your department as required.

Benefits

• Employee discounts at the Fairmont Scottsdale Princess, local companies and Accor worldwide for you and your family.
• Free meals at our on-site employee restaurant.
• Learning programs through our Academies designed to sharpen your skills.
• Great Medical and Dental benefits, including two employer-funded medical plans, meaning $0 premium if you enroll in the employee-only tier.
• 401K, Direct Deposit etc.
• Career development opportunities within the Fairmont Scottsdale Princess in addition to national promotion opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Bachelor's degree