Fairmont Gold Floor Supervisor

AccorHotel • Austin, TX

5d

About The Position

Reporting to the Fairmont Gold Manager, responsibilities and essential job functions include but are not limited to the following: Responsibilities Consistently offer professional, friendly and engaging service To monitor maintenance of the physical Fairmont Gold product Handle escalated guest concerns and react quickly, logging and notifying proper areas, ensuring follow up is completed Develop and maintain strong guest relationships to ensure Fairmont Gold loyalty Personalize service with guests during their time in the lounge Assist when needed with all areas of Fairmont Gold operation Audit Front Desk operations to ensure all service standards are practiced Audit cleanliness of all lounge areas, including food service areas and storage Attend meetings in Fairmont Gold Manager’s absence Complete all ordering for Attendant/lounge operations Monitor and report food consumption and waste Ensure food and service standards are being maintained Maintain strong relationships and communication with Kitchens and other teams to ensure all guest needs are met Train all new colleagues joining the team To follow department policies, procedures and service standards according to Forbes and Michelin Key standards To follow all safety policies Other duties as assigned What is in it for you: Paid time off Medical, Dental and Vision Insurance, 401K Complimentary shift meal Employee benefit card offering discounted rates in Accor worldwide Learning programs through our Academies and Educational Assistance for further development Opportunity to develop your talent and grow within your property and across the world! Ability to make a difference through our Corporate Social Responsibility activities, like Sustainability Committee

Requirements

• Must possess a professional presentation
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Previous guest service experience required
• Previous Property Management System experience required
• Computer literate in Microsoft Window applications required

Nice To Haves

• University/College degree in a related discipline an asset

Responsibilities

• Consistently offer professional, friendly and engaging service
• To monitor maintenance of the physical Fairmont Gold product
• Handle escalated guest concerns and react quickly, logging and notifying proper areas, ensuring follow up is completed
• Develop and maintain strong guest relationships to ensure Fairmont Gold loyalty
• Personalize service with guests during their time in the lounge
• Assist when needed with all areas of Fairmont Gold operation
• Audit Front Desk operations to ensure all service standards are practiced
• Audit cleanliness of all lounge areas, including food service areas and storage
• Attend meetings in Fairmont Gold Manager’s absence
• Complete all ordering for Attendant/lounge operations
• Monitor and report food consumption and waste
• Ensure food and service standards are being maintained
• Maintain strong relationships and communication with Kitchens and other teams to ensure all guest needs are met
• Train all new colleagues joining the team
• To follow department policies, procedures and service standards according to Forbes and Michelin Key standards
• To follow all safety policies
• Other duties as assigned

Benefits

• Paid time off
• Medical, Dental and Vision Insurance
• 401K
• Complimentary shift meal
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and Educational Assistance for further development
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Sustainability Committee

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees