Fairfax Animal Hospital - Client Service Representative

VetEvolve • Falls Church, VA

115d

About The Position

At Fairfax Animal Hospital, we believe in practicing excellent veterinary care in an environment that’s inclusive, supportive, and just the right amount of fun. We’re proud to have built a team where everyone is respected for who they are — and where compassion, curiosity, and a healthy sense of humor are part of everyday life. We're currently looking for a Customer Service Representative to join our front desk team. This role is perfect for someone who’s friendly, detail-oriented, and thrives in a fast-paced setting where no two days are quite the same.

Requirements

• A kind, respectful communicator who’s confident and calm under pressure
• Strong organizational skills and a keen eye for details
• Prior customer service experience — veterinary or medical is a plus
• Experience with ezyVet is helpful, but not required
• A professional appearance and demeanor (personality and individuality always welcome!)
• Someone who values diversity, inclusion, and being part of a truly supportive team

Responsibilities

• Greet clients and patients warmly and professionally — you're the first impression, and it matters
• Schedule appointments and procedures accurately using ezyVet
• Keep the front desk and lobby clean, organized, and welcoming
• Assist clients with check-in and check-out, review invoices, and process payments
• Answer phones and respond to emails with clarity, empathy, and efficiency
• Help update and manage client records with attention to detail
• Work collaboratively with the team to ensure smooth daily operations
• Perform end-of-day reporting and payment reconciliation

Benefits

• Competitive compensation based on experience
• Full or part-time scheduling options
• Health insurance for eligible team members
• A collaborative, friendly work environment that supports growth and individuality

What This Job Offers

• Career Level: Entry Level
• Number of Employees: 501-1,000 employees