Fair Play Agent

Skillz•Las Vegas, NV

13d•Onsite

About The Position

The Fair Play Agent is a key member of the Trust & Safety organization, dedicated to maintaining a trustworthy competitive environment for all Skillz players. In this role, you will work on the front lines of game-integrity protection by reviewing gameplay reports, identifying suspicious activity, and enforcing Fair Play policies with consistency and accuracy. You will investigate complex cases involving sandbagging, collusion, geospoofing, and other fraudulent behaviors, ensuring every decision is supported by evidence and aligned with platform policies. If you want to build, develop, and see your impact, join Skillz and level up your Career! Skillz, the first publicly-traded mobile eSports platform that hosts billions of casual mobile gaming tournaments for millions of players worldwide, is revolutionizing the gaming industry. By fostering social competition within games, the Skillz platform helps developers build multi-million dollar franchises by enabling real-money activity in their games and providing operational support while connecting players through fair, enjoyable, and meaningful competition. At Skillz, we understand the thrill of achievement and the satisfaction of overcoming challenges. Want to join a team made up of alums from Apple, Amazon, Google, Microsoft, Tesla, Twitter (X), Roblox, Zynga, Samsung, Lyft, EA , Riot, Nexon, Gameskraft, PlayStation, Unity, Scopely, Tinder, Intel, Deloitte, EY , Twitch, DraftKings, Wynn Resorts and more? Learn more to see if Skillz is the right fit for your next career move!

Requirements

1+ year experience in gameplay review, fraud detection, Trust & Safety, or Fair Play operations.
Hands-on experience with Zendesk and GeoComply (required).
Proven experience identifying VPN/proxy use, enforcing cash-disabled state rules, and evaluating suspicious gameplay behavior.
Game-Integrity Investigations: Ability to identify cheating patterns, sandbagging, collusion, and gameplay manipulation.
Risk & Geo-Compliance Expertise: Skilled in detecting geospoofing, VPN/proxy usage, and restricted-state circumvention using GeoComply and similar tools.
Ticketing & Documentation Excellence: Strong accuracy in case handling, record-keeping, and policy-aligned decision-making within Zendesk and internal systems.
Data Handling & Reporting: Capable of exporting, analyzing, and summarizing gameplay and investigation data to identify trends and operational gaps.
Detail Orientation & Judgment: High integrity, strong decision-making skills, and the ability to adapt to evolving fraud patterns and tools.

Nice To Haves

Experience conducting audits, exporting reporting data, and analyzing behavioral or transactional anomalies.
Prior work with Payments, Fraud, and Operations teams (preferred).

Responsibilities

Daily, monitor all Fair Play queues (Sandbagging, Collusion, Match Fairness, Exploits) and review gameplay reports to identify suspicious activity, rule violations, or potential fraud.
Investigate sandbagging, cheating, geospoofing, suspicious profit spikes, and other fraudulent behaviors; resolve cases in Zendesk with consistent, policy-aligned decisions.
Verify player locations using GeoComply and identify attempts to circumvent geo-restrictions; enforce cash-disabled state rules and partner with the Payments team to analyze high-risk withdrawal cases.
Perform sandbagging audits, analyze gameplay trends, export data, and surface repeat-offender or emerging fraud patterns for team review and continuous improvement.
Collaborate with Payments and VIP Support teams to remediate incidents, support appeals, and ensure actions are well-documented and aligned with Fair Play standards.

Benefits

Culture of Impact: Join a united team of builders, creators, innovators, and entrepreneurs driven by the desire to win. At Skillz, we create value, obsess over our product, and make a difference in the world.
Comprehensive Benefits: Enjoy peace of mind with our comprehensive benefits package, which includes 100% coverage for medical, dental, and vision expenses for both you and your dependents. Additionally, take advantage of our 401K matching, equity incentives, pre-tax benefit options, and more.
Wellness Support: Enhance your well-being with our array of wellness initiatives, including meditation and mental health resources, physical fitness coaching and classes, family planning assistance, health and parenting guidance, virtual therapy sessions, and more.
Time off: We offer competitive paid time off (PTO) & company holidays, including a company-wide shutdown between Christmas and New Years, to help you recharge and pursue your passions.
Las Vegas Headquarters: Skillz strongly believes in a five-day a week, collaborative office environment at our 36,000+ square foot headquarters. Enjoy free daily breakfast and catered lunch, snacks, a full-size gym with showers, commuter benefits, insurance, team bonding events and many more.
Recognized Success: Skillz has earned recognition as one of Fast Company's Most Innovative Companies, CNBC 's Disruptor 50, San Francisco Business Times' Best Places to Work, Forbes' Next Billion-Dollar Startups, and the #1 fastest-growing company in America on the Inc. 5000 list, and many more.
Development Opportunities: We hold our employees to high standards while providing them with professional growth opportunities. We operate like a startup, and encourage all of our employees to collaborate and voice feedback about our product and ways we can improve as a business. We believe in never settling, and that also pertains to your growth.

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