About the position
The Department of Social Services (DSS) is comprised of the administrative units of the New York City Human Resources Administration (HRA) and the Department of Homeless Services (DHS). HRA is dedicated to fighting poverty and income inequality by providing New Yorkers in need with essential benefits such as Food Assistance and Emergency Rental Assistance. DHS is committed to preventing and addressing homelessness in New York City by employing a variety of innovative strategies to help families and individuals successfully exit shelter and return to self-sufficiency as quickly as possible. The Fair Hearing Tracking Monitoring and Review Unit (FHTMRU) comprises of the Centralized Fair Hearing Aid to Continue (ATC), Fair Hearing Default and Withdrawal Processing, Fair Hearing Resolution Processing, and the Advocate Inquiry Mailbox Units. The Aid to Continue unit is responsible for ensuring benefits remain unchanged until the issuance of a fair hearing decision. The Resolution unit is responsible for processing resolution actions initiated during evidence packet review and/or preparation at the CPRU and SEPU. Under the supervision of the Fair Hearing Process Examiner with some latitude for independence judgment and decision making and in accordance with agency policies, procedures and Federal and State regulations, provides economic support and employment related services to persons in need and to promote individual and family self-sufficiency. The Fair Hearing Process Specialist prepares Public Assistance/SNAP/ Medicaid eligibility forms by incorporating all received data and checking for accuracy of and reviewing authorizations, in order to initiate processing of appropriate service required in Aid to Continue Restoration.
Responsibilities
- Process Aid-to-Continue directives, Fair Hearing Defaults, and Resolutions on Public Assistance/ SNAP issues related to Fair Hearing Lawsuit driven inquiries utilizing the Fair Hearing Information System (FHIS) and Fair Hearing Electronic Evidence Management System (FHEMS).
- Reads and data enters case actions related to the Aid-To-Continue Challenge Process.
- Provide Budget Calculations and Summaries.
- Utilize Agency systems (including the Personal Computer (PC), SEAMS system, Paperless Operation System (POS), Human Resources Administration (HRA) Viewer, WEBCOINS, etc.) for reviewing and reporting processing data.
- Conduct an Intensive review of Welfare Management System screens (including, All Change Actions Screen, Benefits Issuance Screen, Case Composition Screen, Budget History Screen, Recoupment Screen, Pending Actions Screen, Social Security Screen (SDX).
- Ensure the accurate and timely processing of case actions to comply with various lawsuits (Morel, Piron, etc).
- Maintain control of work submitted to the Control unit to monitor pending actions, errors etc. to ensure that work is re-submitted as needed in a timely manner.
- Decontrol the accurate and timely Fair Hearing case actions resulting from various Fair Hearing process.
- Initiate actions on active case and make referrals to appropriate parties; document all pertinent data.
- Make data entry in FHIS, SEAMS, FHEMS, Aid-To-Continue Monitoring System for compliance, tracking, monitoring, data collection, and reporting purposes.
Requirements
- Must be permanent in the Benefit Opportunity Specialist CS title or have taken and passed exam # 5025 if hired provisionally.
Nice-to-haves
- Excellent communication and writing skills.
- Knowledge of Agency operations and NYS social service policy/procedures.
- Strong analytical, problem-solving, and time management skills.
- Detail oriented.
- Knowledge of FHEMS, WMS, POS, NYCWAY, SEAMS.
Benefits
- Public Service Loan Forgiveness eligibility.
- Open to qualified persons with a disability who are eligible for the 55-a Program.
