Failure Analysis Technical Expert

CNH Industrial•New Holland, PA

26d•$63,000 - $92,400

About The Position

Innovation. Sustainability. Productivity. This is how we are Breaking New Ground in our mission to sustainably advance the noble work of farmers and builders everywhere. With a growing global population and increased demands on resources, our products are instrumental to feeding and sheltering the world. From developing products that run on alternative power to productivity-enhancing precision tech, we are delivering solutions that benefit people - and they are possible thanks to people like you. If the opportunity to build your skills as part of a collaborative, global team excites you, you're in the right place. Grow a Career. Build a Future! Be part of this company at the forefront of agriculture and construction, that passionately innovates to drive customer efficiency and success. And we know innovation can't happen without collaboration. So, everything we do at CNH Industrial is about reaching new heights as one team, always delivering for the good of our customers. Job Purpose The Technical Expert defines standard operating procedures for inspections, provides preliminary technical analysis to support claim validation, manage meetings for root cause analysis and technical investigation, provide key information to supplier warranty recovery operation, and acts as a key technical resource for audits and stakeholder communication.

Requirements

Bachelor's degree and 3 or more years of relevant experience
OR Associates degree and 7 or more years of relevant experience
Advanced technical expertise in failure analysis and root cause investigation.
Experience in SOP development and technical reporting.
Strong communication skills for cross-functional collaboration.
Focus on safety

Nice To Haves

Audit support experience is a plus.
Forklift Certified a plus
Materials Engineering Degree

Responsibilities

Complete root cause analysis on a variety of warranty failed parts including hoses, hydraulic cylinders, drivetrain components, engine parts
Perform metallurgical lab activities such as hardness testing and microscopy
Assist with equipment calibration and management
Deliver technical preliminary analysis reports to support warranty claims
Conduct failure analysis of metal and non-metal parts and assemblies and provide root cause reporting
Define and maintain SOPs for first-level inspections.
Write up technical reports for the team to utilize to challenge supplier rejections
Utilize supplier specific testing equipment for analysis
Provide a high level of support to dealer inquiries on parts return related questions and reversals via WIT Tool
Utilize CNH systems (telematics, parts diagrams, parts specifications) to validate failure mode and dealer claims