Failure Analysis Engineer

Lenovo • Morrisville, NC

496d

About The Position

Lenovo's quality team is currently seeking an experienced Failure Analysis Engineer to work with our Lenovo desktop and notebook devices. In this position, you will be responsible for performing failure analysis on customer defects, providing issue resolution, and implementing future product improvements. This role is critical in ensuring that our products meet the high standards of quality that our customers expect. You will collaborate closely with product owners to drive defect resolution and contribute to the continuous improvement of our products. Additionally, you will perform onsite customer investigations as needed, which may involve direct interaction with customers to understand their issues and provide effective solutions. As a Failure Analysis Engineer, you will also have the opportunity to mentor junior engineers, sharing your expertise and helping to develop the next generation of quality engineers. This position requires a strong background in both analog and digital circuit debugging, as well as PC hardware and software troubleshooting skills. You will be expected to utilize various debug and material analysis equipment, such as oscilloscopes, logic analyzers, and X-ray machines, to conduct thorough investigations into product failures. Your analytical and problem-solving skills will be essential in identifying root causes and implementing effective solutions to enhance product reliability and customer satisfaction. In this role, flexibility is key, as you may need to work some evening hours and travel both domestically and internationally as required. A team player attitude is essential, as you will be working in a collaborative environment where proactive and autonomous work is encouraged. Your strong verbal and written communication skills will be vital in conveying complex technical information to both technical and non-technical stakeholders.