FADE Mission Operations Engineer

CACI International•Denver, CO

19h•Onsite

About The Position

The Fusion Analysis and Development Effort (FADE) program is seeking a Mission Operations Engineer to join their team. In this role, you will leverage your operational intelligence experience to support ongoing engineering activities for FADE applications that are rapidly becoming the tools of choice for intelligence analysts throughout the IC and DoW. This is a unique opportunity to bridge the gap between operational intelligence work and software development, directly influencing the tools that support critical national security missions. Key Focus Areas: • User engagement • Direct support to software development efforts using your operational IC experience • Rotating 24/7 system monitoring and help desk support • Software testing and quality assurance • Training administration and instructional materials development

Requirements

Clearance: U.S. Citizen with active TS/SCI clearance and recent polygraph (non-negotiable)
Experience: Minimum five (5) years performing analytical work within the Intelligence Community
Intelligence Expertise: Established expertise in at least one intelligence discipline multi-INT analytical experience Familiarity with multi-INT data sets
Technical Skills: Demonstrated experience using FADE Applications (MIST, Intelbook, Watchbox, Linx, Reports, and Drive)
Customer Engagement: Previous experience supporting both DoW and IC customers, including interaction with senior community leaders and military officers
Professional Skills: Strong organizational and administrative capabilities Exceptional attention to detail Strong and confident oral and written communication skills Proven detail-oriented analytical and critical thinking abilities
Interpersonal Skills: Ability to effectively work with end users of varying technical competence and analytical experience levels (government, military, and contractor personnel) Team-oriented mindset with ability to work independently with limited supervision

Nice To Haves

Military service background
Software testing experience and methodologies
Prior experience as a trainer or instructor
Proficiency with JIRA or similar project management tools
Demonstrated experience creating training materials and curricula
Formal FADE factory training certification

Responsibilities

Deliver classroom and virtual instruction to end users
Conduct occasional on-site engagement at customer locations
Introduce and demonstrate new program capabilities to operational users
Collect and document user feedback to inform development priorities
Participate in development meetings for planning and capability demonstrations
Conduct software testing including early look reviews, regression testing, and ad-hoc testing
Perform data integrity verification and validation
Support continuous software development processes
Provide round-the-clock coverage through rotation of occasional overnight and weekend shifts
Monitor phones, chatrooms, help desk tickets, and system dashboards across multiple security domains
Troubleshoot technical issues and coordinate with engineering staff for resolution as necessary
Document and curate user feedback including bugs, feature requests, and data layer requirements
Assist end users with tool capability and workflow applicability questions
Deliver application demonstrations to stakeholders
Support technical exchange meetings and coordination efforts
Provide exercise support and event recreation capabilities
Engage users for training and new capability introduction
Create and maintain Knowledge Base articles
Develop user workflows, instructional videos, and training scripts
Produce comprehensive training materials supporting the FADE Academy