Faculty Scheduler II

Grand Canyon Education•Phoenix, AZ

About The Position

We’re looking for a detail‑oriented, customer‑focused Scheduling & Academic Operations Specialist to support the coordination, accuracy, and efficiency of academic course offerings. In this role, you will serve as the primary point of contact for colleges, faculty, and internal partners on scheduling, course updates, and operational processes. You’ll maintain precise schedule data, ensure timely communication, support faculty assignment workflows, and help drive smooth academic operations across multiple systems and departments. This position is ideal for someone who thrives in a fast‑paced environment, excels at organization and communication, and enjoys solving problems while supporting both student success and faculty needs. If you’re committed to accuracy, collaboration, and high‑quality service, we invite you to bring your skills to our team.

Requirements

A Bachelor's degree (B. A.) from four-year College or university is required.
Minimum of 2 years’ customer-service/administrative, or related, work experience.
Must be able to organize, pay close attention to detail and prioritize.
Effective time management and multi-tasking skill.
Excellent customer service and interpersonal skills.
Ability to work cooperatively in a team environment, or effectively independently.
Good verbal and written communications skills with a good command of the English language.
Proficiency using Microsoft Office Suite, especially Excel.
Self-directed learning of new technology applications quickly and efficiently.
Sense of urgency when responding to emergency or on-call situations in a timely manner.

Nice To Haves

Experience with Campus Vue or another database scheduling system desired but not required

Responsibilities

Acts as primary point of contact and liaison with colleges on a range of complex scheduling, course modifications, operational and administrative issues related to academic course offerings and special assignments.
Maintains current and accurate class schedule data and communicates directly with faculty to ensure effective and efficient assignment of sections for all class delivery methods.
Responds to University Scheduling correspondence within one business day.
Develops and sustains expertise on software applications including XRM, Campus Vue and internal university systems.
Enters pay and adjustments according to scale and position with 99% accuracy.
Ensures that classes are scheduled advance based on projections in accordance with University requirements.
Ensures that all faculty/adjuncts are utilized accordingly.
Works with the adjunct recruiters, colleges and OFTD on replacements and communication of course evaluation changes and requests.
Works and communicates with Classroom Operations and Colleges on program changes and understands criteria and program information.
Attends all program and college related functions in accordance to college and programs assigned.
Assists as needed with internal and external departments to coordinate trainings, mentorships, and peer reviews ensuring they are staffed and scheduled in accordance to process.
Assists in updating and maintaining accurate faculty files to meet accrediting standards.
Creates and maintains various department metrics using Excel and XRM system.
Continually develops and maintains technical skills for high quality levels of technical support for end users.
Performs file and document management audits as well as data entry.
Maintains policies and procedures to insure the security and integrity of technology installations, resources, and services.