Faculty Group Practice Sec I-Intake/Sched (35)

NYU Langone Health • New York, NY

82d • $54,164 - $54,165

About The Position

NYU Grossman School of Medicine is one of the nation's top-ranked medical schools. For 175 years, NYU Grossman School of Medicine has trained thousands of physicians and scientists who have helped to shape the course of medical history and enrich the lives of countless people. An integral part of NYU Langone Health, the Grossman School of Medicine at its core is committed to improving the human condition through medical education, scientific research, and direct patient care. At NYU Langone Health, equity and inclusion are fundamental values. We strive to be a place where our exceptionally talented faculty, staff, and students of all identities can thrive. We embrace inclusion and individual skills, ideas, and knowledge. We have an exciting opportunity to join our team as a Faculty Group Practice Sec I-Intake/Sched (35). In this role, the successful candidate will perform a variety of front-end administrative tasks to support practice operations including greeting patients, answering calls, scheduling patient appointments and other administrative duties as needed.

Requirements

• High School Diploma.
• Excellent organizational, interpersonal and verbal and written communications skills.
• Strong customer service orientation.
• Basic knowledge of word processing, spreadsheet, database and Internet applications.
• Light, accurate keyboarding skills.
• Ability to complete multiple tasks efficiently and thrive in a teamwork environment.

Nice To Haves

• Intermediate knowledge of computer-based scheduling and appointment programs.

Responsibilities

• Schedules appointments for visits, treatments, and procedures.
• Reviews appointment confirmation responses and manages waitlists.
• Communicates to patients on upcoming scheduled visits, including instructions, preparation, and forms.
• Obtains authorizations for services as needed.
• Answers calls and takes messages.
• Addresses questions or routes messages to appropriate contact in a clear and timely manner.
• Handles faxes and mail.
• Prepares standard letters and forms as needed.
• Demonstrates knowledge of the organization's patient experience expectations and Service Standards.
• Supports patient access activities (i.e. greets patients, collects information, answers questions).
• Maintains cooperative and professional relationships with physicians, nurses, and office staff.
• Exercises skill in prioritizing assignments to complete work in a timely manner.
• Demonstrates communication skills using appropriate vocabulary and grammar.
• Participates in training staff in registration and office policies and responsibilities.
• Reviews all assigned in-basket messages and patient emails before routing to the appropriate provider.
• Provides patients with non-clinical instructions for any upcoming appointments/procedures.
• Promotes the use and sign-up of MyChart.
• Follows scanning guidelines and best practices for importing outside documents.
• Reviews the waitlist periodically and ensures patients are being called and offered appointments.
• Responsible for rescheduling patients when physicians are out or blocking their schedules.
• Organizes and distributes mail and faxes.
• Manages the physician's calendars including creating and sending calendar invites.
• Releases medical records in accordance with HIPAA and FGP ROI procedures.
• Documents disclosures in Epic and fulfills requests within a 10 day timeframe.
• Processes incoming and outgoing documents via paper and electronic records.
• Completes forms legibly and accurately.
• Secures appropriate signatures and forwards documents/forms to correct destination.
• Follows up with the physician on any outstanding messages related to patient care.
• Answers patient questions to ensure understanding and patient satisfaction.
• Maintains confidentiality on privileged matters.
• Refers all questions related to medical diagnosis or treatment to RN/provider.
• Prepares routine memoranda letters, labels, routine manuscripts, correspondence and other documents as needed.
• Reviews work for accuracy and completeness.
• Receives prescription refill requests and communicates with pharmacies and patients.
• Initiates and follows-up on pre-authorizations and appeals.
• Responsible for Patient, Referral and Authorization work queues.
• Collaborates with other NYU Langone sites to ensure seamless continuation of care.
• Remains current on latest best practices, policies and protocols.
• Maintains cleanliness of both personal and patient space.
• Communicates with patients regarding status of referrals and/or authorization.
• Assists with the completion of special projects, reports and activities.

Benefits

• Comprehensive benefits and wellness package.
• Access to financial security benefits.
• Generous time-off program.
• Employee resources groups for peer support.
• Holistic employee wellness program focusing on physical, mental, nutritional, sleep, social, financial, and preventive care.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Hospitals
• Education Level: High school or GED