Faculty Group Practice Patient Care Assistant(35)

NYU Langone Health • New York, NY

385d • $52,309 - $52,309

About The Position

The Faculty Group Practice Patient Care Assistant at NYU Grossman School of Medicine plays a crucial role in supporting efficient practice workflows through administrative and patient care responsibilities. This position involves greeting patients, managing appointments, assisting with clinical tasks, and ensuring a positive patient experience while adhering to medical guidelines and standards.

Requirements

• High school graduate or equivalent required
• Minimum of one year of experience as a Patient Care Assistant or Medical Assistant within the last two years
• Working knowledge of English is evident in verbal reading and writing abilities; other language an asset
• Demonstrated ability in computer skills
• Ability to complete multiple tasks efficiently and thrive in a teamwork environment which pursues a positive patient care experience

Nice To Haves

• Medical Assistant certification preferred
• Proficiency in venipuncture and phlebotomy preferred

Responsibilities

• Greets patients and completes check in and check out processes as needed
• Answers phones and schedules appointments
• Addresses questions or routes calls/messages to appropriate contact
• Supports efficient patient workflows by escorting patients to exam rooms and preparing rooms for provider visit
• Validates patient medical record per FGP guidelines when accessing and/or updating information
• Takes vital signs and records in Electronic Medical Record
• Assists with the collection of lab specimens
• Supports FGP access and quality initiatives
• Completes necessary intake which includes obtaining patient vital signs and other tests within defined scope of practice as needed
• Follows guidelines for validating patient medical record when accessing and updating information including patient name and date of birth
• Assists with maintaining patient flow to and from exam/treatment rooms
• Ensures exam rooms and treatment areas are cleaned per infection control standards after each patient
• Communicates the functionality and purpose of MyChart to patients during intake
• Ensures the appropriate translation services or equipment is in place prior to the start of visit
• Preps the appropriate patient encounter ensuring that all relevant information for visit is up to date including bloodwork radiology images medications and past medical history
• Reviews and imports any 'Prepare for your Visit' 'Outside Information' and patient history prior to provider encounter
• Works with clinical team to ensure logbooks related to equipment specimen collection and other clinical safety measures are followed per FGP standards
• Maintains patient privacy as it relates to HIPPA standards
• Handles appropriate patient calls and documents outcome of all patient communications as needed
• Assists with in basket message management including any necessary tasks related to patient medical advice requests as per best practices
• Utilizes EPIC functionality to review and update patient records as well as maintain communication with peers and supervisors related to patient care
• Assists providers with procedure and/or set up according to specialty
• Stocks exam/treatment rooms and/or supply closets with medical supplies linen and medical equipment as needed
• Cleans and sterilizes designated equipment after use according to FGP IPC and manufacturer’s standards
• Supports FGP Clinical Quality Management by facilitating appropriate documentation and maintenance of clinical supplies and equipment
• Reviews appropriate downtime procedures as it relates to patient visit
• Completes annual competencies such as Fire Safety Hazardous Waste Medsled HIPPA compliance etc
• Responsible for greeting patients and performing intake functions including registration forms collection updating information and copayment collection
• Monitors Department Appointment Report DAR for checkmate 'kick outs' appointment notes insurance flags and/or patients who need further assistance
• Gathers all patient demographic related data and materials from patients and/or their representatives
• Obtains insurance information ID card member/group #s etc verifies insurance eligibility electronically and collects insurance referral if applicable
• Advises and/or collects patient and financial related documents and policies for patient visits including HIPAA NOPP MSPQ ABN Non Participating etc including obtaining signatures where appropriate
• Enrolls patients above the age of 5 to Patient Secure by obtaining the palm scan and a photo
• Promotes the utilization of Check Mate kiosks
• Greets and assists patient in using the checkmate kiosk when needed
• Scans all necessary documents into Epic
• Follows scanning guidelines and best practices for uploading outside documents results records forms etc
• Ensures scanned documents are scanned to the correction location/order in Epic and with the correct document type to facilitate ease of locating documents
• Reports errors or issues arising from checkmate kiosk patient secure devices or other equipment to management to facilitate timely resolution
• Monitors waiting areas to identify and communicate wait times
• Performs check out functions including providing after visit summary information scheduling follow up visits and referrals and collecting any time of service payments as needed
• Promotes the use and sign up of MyChart
• Answers phone calls and requests in a professional and patient friendly manner
• Schedules routine appointments and follow ups for visits
• On subsequent visits or calls asks patients to verify demographic info and makes any necessary edits
• Collects and/or asks patients to sign any missing patient related information
• Answers patient questions to ensure understanding and patient satisfaction
• Refers them when necessary to senior level staff or billing representative
• Addresses patients and callers in pleasant and a professional manner while screening and/or handling calls
• Takes messages or directs caller to appropriate person or area
• Releases medical records in accordance with HIPPA and FGP ROI guidelines
• Documents disclosures in EPIC and fulfills requests within a 10 day timeframe
• Maintains patient privacy as it relates to HIPPA standards
• Refers all inquiries regarding pre authorizations/certifications to the appropriate person or area
• Monitors and completes patient front end work queues to address any pre or post visit missing information in a timely manner
• Monitors and completes assigned administrative in basket messages in a timely manner and according to practice guidelines
• Remains current on latest best practices policies and protocols including workflow updates FOCUS trainings and job related tasks
• Maintains cleanliness of both personal and patient space including waiting areas and restocks supplies as needed
• Demonstrates knowledge of the organization’s service standards and incorporates them into the performance duties
• Provides material such as forms and letters for appropriate patient and/or provider needs
• Maintains cooperative and professional relationships with physicians nurses and office and clinical staff as well as access center representatives when applicable
• Exercises skill in prioritizing assignments in order to complete work in a timely manner when there are changes in workload assignments pressures of deadlines competitive requirements and/or heavy workload
• Demonstrates communication skills: Using appropriate vocabulary and grammar when obtaining and conveying information to physicians nurses and staff at various levels; in person over the phone in writing and in electronically sent messages
• Performs other related duties as needed by providers and supervisors

Benefits

• Salary range of $52,308.88 - $52,308.88 Annually
• Opportunities for professional development
• Diversity and inclusion initiatives
• Health and wellness programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Hospitals
• Education Level: High school or GED