Factory Store Manager - Federal Way

About the position

Bullfrog Spas has a great opportunity at our Federal Way, WA Factory Store location to seek a career minded leader to support the retail sales team objectives and day to day activities with a highly professional service encompassing floor management, team supervision and stock and display management, to ensure smooth running of all designated operations and to support a culture of continuous improvement. This position will require a person with strong analytical skills, excellent leadership abilities, and exceptional customer service skills.

Responsibilities

• Set sales goals, compare performance to goals, and adjust goals as needed
• Run special events in-store as well as arrange and plan off-site events for additional sales opportunity
• Assess current team processes and procedures, identify opportunities for improvement, and implement them
• Undertake customer service, sales activities and any floor activities as required to ensure service standards are always met and sales opportunities maximized
• Always keep an awareness for security issues and safety of personnel
• Conduct team huddles to keep your team aware of any changes or anything new
• Ensure banking is up to date and all cash requirements are met
• Develop individual quotas and assign leads for team members
• Provide detailed and accurate sales forecasts
• Coach, mentor, and provide feedback to team members
• Foster a competitive yet collaborative team environment
• Assess individual performance through observation and measurement, and suggest corrective actions as needed
• Recruit, hire, and train sales team
• Upkeep, maintenance and presentation of store

Requirements

• Demonstrates professional manner, as well as high level of interpersonal skills to handle time-sensitive, confidential and stressful situations in a fast-paced environment
• Excellent customer service skills, written and verbal communications, planning and organizational skills
• Makes effective decisions with minimal supervision and information
• Expert problem-solver, solution and team-oriented and works collaboratively to achieve team goals
• Takes initiative and pursues opportunities for improving efficiency
• Strong multi-tasking skills
• Manages time effectively, exercises good judgment in setting priorities to complete tasks to meet deadlines with strong attention to detail
• Ability to anticipate the needs of the store
• Advanced skills in Microsoft Word, Excel, and Outlook required
• Desire to learn, develop and enhance skills for future growth opportunities
• High School Diploma required, College Education a plus

Nice-to-haves

• PowerPoint is preferred
• Ability to learn and become proficient in additional cloud-based programs like SharePoint, OneDrive, Teams, Asana, and more