Factory Service Team Lead Southern Pines, NC, US 11 days agoRegular Full-Time

Hamilton Beach Brands•Southern Pines, NC

45d•Onsite

About The Position

At Hamilton Beach Brands, Inc., a leading designer, marketer and distributor of small household andmercial appliances, our culture is one of hard work, ethical behavior, and teamwork. We roll up our sleeves and work hard to create products that have been pleasing customers for over 100 years. We offer aprehensivepensation and benefits package which includes health, dental, and vision insurances, HSA contributions, Profit Sharing, and a 401(k) plan with vested contributions beginning Day One. We provide paid vacation and holidays, a paid charitable day off, wellness subsidies. We also offer development opportunities, a casual dress code and discounted rates on our products. These are just a few of the advantages of working for this dynamicpany. We have an immediate opening for a Factory Service Team Lead located at our Southern Pines, NC facility. The Factory Service Team Lead will support the Factory Service Department by maintaining accurate inventories, managing return deliveries, managing documentation for the department, troubleshooting and assisting with return issues, and assisting the Assistant Manager, Factory Service in achieving departmental goals and objectives.

Requirements

High School Diploma required; college degree preferred
Minimum of 3 years of experience working in a manufacturing environment. Knowledge of manufacturing operating procedures and protocol.
Advanced skills in Microsoft Office (Excel, Word, PowerPoint)
Ability to perform quantitative analysis and produce accurate work in a timely manner. Ability to create custom reports to meet business decision-making needs.
Ability to work independently, as well as in a team
Strong interpersonal,munication & organization skills
Our employees enjoy working in a tobacco-free and drug-free environment. Hamilton Beach Brands, Inc. ismitted to hiring and retaining a diverse workforce.

Responsibilities

Assist with returns as needed and issues proper credit to customers.
Prepares and ensures accuracy of paperwork and goods to be moved out of Factory Service. Works with other departments within Hamilton Beach Brands, Inc. to identify and correct discrepancies.
Maintains and updates all Factory Service daily, weekly, and monthly production reports. Then uses this information to verify that proper credit is given to Factory Service
Assists in preparing Factory Recertification line for change overs
Ensures Return Goods system records are accurate
Provide Factory Service with appropriate paperwork for operations
Maintain and audit Factory Service inventory locations and quantities; physically and systematically. Corrects any discrepancies found.
Manage inbound return deliveries.
Serve as backup for Factory Service managers
Ensure continuous improvement of processes and operations