FACT Recovery Coordinator - Knox

BHP•Mount Vernon, OH

About The Position

DISTINGUISHING JOB CHARACTERISTICS Provides case management services to clients with severe and persistent mental health and substance abuse issues. Implements monitoring system, determines client’s needs and ensures delivery of needed treatment and services. Shares on-call responsibility 24 hours per day, 7 days a week. ESSENTIAL DUTIES AND RESPONSIBILITIES Employees are expected to perform essential duties to performance standards. As needed, reasonable accommodations will be made for otherwise qualified employees with disabilities that are covered by the Americans with Disabilities Act (ADA), in so far as the accommodation does not create an undue hardship on Behavioral Healthcare Partners of Central Ohio, Inc. (BHP). Provides case management services to clients with severe and persistent mental health issues and substance abuse issues. Implements monitoring systems, determines client’s needs and ensures delivery of needed treatment and services. Assists in the development of client Individual Service Plan (ISP) by collaborating with assigned team members, other community and medical providers as appropriate, and conferring with client or client representative. Ensures clients’ success to their optimal ability. Advocates for clients in the community by obtaining housing, financial assistance, educational and career development, and other services from various social service agencies. Assists clients toward self-sufficiency. Provides emotional support by interacting with client. Ensures progress by monitoring emotional and mental health, recovery process, hygiene, living environment, medications, mental health treatment appointments, treatment plans and other areas of personal living. Implements skill building activities to assist clients to maximize independence and build social skills. Assists client to utilize community resources and participate in social interaction opportunities. Provides client with transportation, based on the client’s needs, to medical and other appointments or to food pantry, laundry mat or other daily living activities. Collaborates with family members or client representatives by discussing or responding to treatment plans and other needs. Administers family or group treatment services as required by treatment plan. Teaches understanding of illness by educating client on symptoms, treatments, coping techniques and other various topics related to mental health issues and substance abuse. Completes progress notes and other documents related to client’s Individual Service Plan (ISP). Maintains confidentiality of HIPAA and other confidential and sensitive information. Maintains the highest level of integrity and professionalism in all aspects of job performance. Keeps abreast of current trends and “best practices” in the field. Attends and participates in required trainings on topics relevant to the job and to behavioral healthcare. Performs job responsibilities and maintains all records in accordance with BHP’s policy, procedure and protocol, and as appropriate to the job, all regulatory authorities’ accreditation/licensure/certification standards, and all applicable laws and regulations. Works assigned schedule, exhibits regular and punctual attendance and works outside of normal schedule as required. OTHER DUTIES AND RESPONSIBILITES Performs other duties as assigned. KEY PERFORMANCE INDICATORS The employee assigned to this position is responsible for achieving each of the following key performance indicators (KPI’s) to the specified standard. The employee is likewise accountable for consistently meeting or exceeding all of this job’s essential duties to performance standards as are evaluated throughout the course of employment, and which are rated during the performance evaluation period. Meets or exceeds client service goals established for the position. Completes all required documentation on time, and in accordance with agency requirements Develops or maintains client Individual Service Plan (ISP) in accordance with agency requirements. 100% of progress notes are completed and submitted on a weekly basis. 100% cases are closed if not seen within 90 days.

Requirements

Knowledge of : case management; local community social service resources; client rights; social work ethics; crisis intervention; conflict and anger management; mental illness and substance abuse.
Ability to: apply case management principles to solve problems; analyze emergency situations involving persons with mental illness or substance abuse and determine appropriate response; be objective when managing client cases; maintain accurate and complete work records; accurately post information to written records; develop and maintain effective working relationships with coworkers and other job contacts; demonstrate respect and sensitivity for cultural and personal differences; contribute toward building a positive and productive team working environment; maintain confidentiality of confidential and sensitive information; consistently exhibit job competency, ethical conduct, integrity and trustworthiness; embrace and effectively adapt to organizational change; exhibit behavior and conduct consistent with BHP values and policies.
Skill in: listening; verbal and written communications; key boarding; problem solving; crisis interventions; preparing written reports and case documentation; operation of computer and other job equipment; application of job software including Electronic Health Record software, Microsoft Office Suite software and other job related software.
Associate’s Degree in Human Services or related field with one to three years of case management experience for individuals with mental health or substance abuse issues.
Qualified Mental Health Specialist (QMHS) required
State of Ohio Driver’s License
CPR/BLS Certification required
Upon conditional hire, and as a condition of employment, each employee is required to submit to and pass a drug test, criminal background check, and may be required to submit to driving record check, personal vehicle inspection, and be insurable under BHP’s driving insurance provider guidelines depending on job assigned job duties.
Ability to document personal identity and employment eligibility within three days of original appointment as a condition of employment in compliance with Immigration Reform and Control Act (I-9) requirements.

Responsibilities

Provides case management services to clients with severe and persistent mental health issues and substance abuse issues.
Implements monitoring systems, determines client’s needs and ensures delivery of needed treatment and services.
Assists in the development of client Individual Service Plan (ISP) by collaborating with assigned team members, other community and medical providers as appropriate, and conferring with client or client representative.
Ensures clients’ success to their optimal ability.
Advocates for clients in the community by obtaining housing, financial assistance, educational and career development, and other services from various social service agencies.
Assists clients toward self-sufficiency.
Provides emotional support by interacting with client.
Ensures progress by monitoring emotional and mental health, recovery process, hygiene, living environment, medications, mental health treatment appointments, treatment plans and other areas of personal living.
Implements skill building activities to assist clients to maximize independence and build social skills.
Assists client to utilize community resources and participate in social interaction opportunities.
Provides client with transportation, based on the client’s needs, to medical and other appointments or to food pantry, laundry mat or other daily living activities.
Collaborates with family members or client representatives by discussing or responding to treatment plans and other needs.
Administers family or group treatment services as required by treatment plan.
Teaches understanding of illness by educating client on symptoms, treatments, coping techniques and other various topics related to mental health issues and substance abuse.
Completes progress notes and other documents related to client’s Individual Service Plan (ISP).
Maintains confidentiality of HIPAA and other confidential and sensitive information.
Maintains the highest level of integrity and professionalism in all aspects of job performance.
Keeps abreast of current trends and “best practices” in the field.
Attends and participates in required trainings on topics relevant to the job and to behavioral healthcare.
Performs job responsibilities and maintains all records in accordance with BHP’s policy, procedure and protocol, and as appropriate to the job, all regulatory authorities’ accreditation/licensure/certification standards, and all applicable laws and regulations.
Works assigned schedule, exhibits regular and punctual attendance and works outside of normal schedule as required.
Performs other duties as assigned.