Facility Systems Support Associate

First National Bank

101d • $46,679 - $77,020

About The Position

This role provides part-time support for the facility systems team, focusing on user assistance and training, data entry, drawing updates, and reporting. This role helps maintain accurate facility data, generates standard reports, and helps users navigate system tools. Work is performed with the guidance of senior team members in a collaborative, growth-oriented environment.

Requirements

• 1+ years of experience in technical support, data entry, or training.
• Experience using Microsoft Office 365 tools (e.g., Outlook, Excel, Teams).
• Ability to provide technical support and assist users in resolving application issues.
• Strong attention to detail, organizational skills, and customer service orientation.
• Strong communication skills with the ability to deliver training to large groups and create user-friendly documentation.
• Demonstrated ability to work collaboratively within a team.

Nice To Haves

• Bachelor’s degree in Business, Information Management, Architecture, or a related field.
• Familiarity with facility management systems or practices.
• Experience with Archibus, SAP BusinessObjects, AutoCAD, and/or Revit.
• Ability to write basic SQL queries.
• Ability to leverage AI tools and utilize prompting techniques to enhance problem-solving and streamline project workflows.

Responsibilities

• Support users of facility systems by providing basic technical help, maintaining data accuracy, and assisting with user training.
• Provide basic technical support for users of assigned systems and applications, including user access and troubleshooting.
• Contribute ideas to project planning discussions and assist with projects under the direction of senior team members or management.
• Coordinate and deliver training on system usage and updates, including the creation of training documentation to support staff learning.
• Maintain occupancy data in Archibus and communicate directly with staff about changes when needed.
• Assist with testing for system upgrades and enhancements.
• Assist with facility drawing updates and data entry using AutoCAD, Revit, and Archibus.
• Perform routine facility drawing updates using AutoCAD and Revit.
• Follow FNBO standards for drawing integration, room numbering, and space polylining.
• Update facility data in Archibus as directed.
• Check for Autodesk software updates and coordinate with IT for installation.
• Maintain and update reports using existing report structures and data elements.
• Assist in creating ad hoc reports with guidance from senior team members.
• Support report scheduling and distribution using SAP BusinessObjects BI 4.3.
• Maintain and update procedural documentation to ensure accuracy.
• Understand and comply with bank policy, laws, and regulations, as applicable to job duties.
• Complete compliance training and adhere to internal procedures and controls, as required.
• Report any known violations of compliance policy, laws, or regulations.
• Complete special projects assigned within allotted time frames.
• Be accountable for continuous best efforts to complete the job assigned.
• Be proactive and respectful in all relationships and exercise a willingness to be a resource to colleagues.
• Practice FNBO values and support goals and strategic plans.

Benefits

• Medical, Dental, Vision Insurance
• 401k, With Matching Contributions
• Time Off Programs
• Health Savings Account (HSA)/Dependent Care
• Employee Banking
• Growth Opportunities
• Tuition Assistance
• Short-Term/Long-Term Disability Insurance

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees