Facility Supervisor IA

Suburban Sports Group • Royal Oak, MI

12d

About The Position

The Facility Supervisor supports the day-to-day operations of the facility and serves as a key leadership figure in ensuring smooth execution of programs, customer service, staff coordination, and facility needs. Reporting directly to the General Manager, the Facility Supervisor acts as a liaison between front-line staff and management and helps deliver exceptional customer experience while upholding safety and operational standards. Position is nights and weekends.

Requirements

• Professional appearance
• Strong communication and interpersonal skills
• Proven experience in the management of recreational facilities, preferably ice arenas
• Comfortable use of computers, phones, and office equipment
• Ability to multitask, stay organized, and remain calm in busy or challenging situations
• Flexible availability, including evenings, weekends, and holidays

Nice To Haves

• Interest or experience in ice sports (hockey, figure skating) is a plus
• Previous experience as a competitive ice hockey player is desirable

Responsibilities

• Oversee daily operations of the ice arena, including public skating, hockey, figure skating programs, and rentals
• Assist with the coordination of scheduling of ice time and communicate effectively with coaches, league organizers, and staff
• Monitor ice resurfacing schedules and communicate with operation staff to ensure ice quality
• Conduct facility walkthroughs to ensure cleanliness, safety, and readiness
• Assist with recruiting, hiring, training, and evaluating part-time and seasonal staff (e.g., front desk, skate guards, instructors)
• Schedule and supervise staff to ensure adequate coverage and performance across all shifts
• Provide on-the-job coaching and support to uphold customer service and operational standards
• Assist with payroll tracking
• Resolve customer complaints and issues in a professional and timely manner
• Support marketing and execution of special events, tournaments, and seasonal programs
• Help maintain relationships with local skating and hockey organizations, schools, and community partners
• Monitor cash handling procedures, including daily register reconciliation and POS oversight
• Assist with inventory control for concessions, skate rental, and/or pro shop
• Contribute to budgeting, planning, and goal setting with senior management

Benefits

• Collaborative and supportive
• Opportunities to grow and learn new tools and systems
• Key member of a fast paced and fun environment
• We are FUN!

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees