Facility Solutions Manager

City Wide Facility Solutions • Tacoma, WA

18d • $63,500 - $95,000

About The Position

City Wide Facility Solutions is excited to announce an opening for a talented Facility Solutions Manager to become part of our vibrant team! As the frontrunner in the building maintenance sector, we offer a diverse array of solutions to a multitude of clients. This role is crucial in guaranteeing that our clients experience top-notch service, exceptional quality, and ultimate satisfaction. The Facility Solutions Manager will take charge of all facets of an assigned client’s facility services. This includes building strong relationships, pinpointing needs, crafting tailored service strategies, and ensuring strict adherence to all contract specifications. The ideal candidate will demonstrate outstanding leadership skills and a steadfast client-centric approach, consistently meeting or surpassing our clients' expectations. The role of the Facility Solutions Manager encompasses, but isn’t limited to: Managing client accounts to ensure retention and growth through outstanding service delivery. Nurturing relationships with contractors and suppliers, guaranteeing quality and compliance with service agreements. Carrying out regular assessments and quality control checks, swiftly addressing any emerging issues. Leveraging City Wide’s CRM system to monitor client interactions and service effectiveness. Guiding operational teams while ensuring comprehensive training and development initiatives are implemented. Working alongside internal teams to resolve challenges and execute effective solutions. Tracking client satisfaction metrics and compiling detailed reports for management evaluation.

Requirements

• A minimum of 1-2 years of experience in facility management or a related field.
• A proven track record in client management and business development.
• Strong interpersonal and communication skills, both verbal and written.
• Bachelor’s degree in a relevant discipline is preferred.
• Demonstrated ability to manage multiple priorities and deliver results in a fast-paced environment.
• Proficiency in Microsoft Office Suite and familiarity with CRM systems.
• Ability to travel to client locations as needed; reliable transportation is required.
• This position requires a candidate who is detail-oriented, possesses exceptional problem-solving skills, and is committed to fostering positive client relations.

Nice To Haves

• Bachelor’s degree in a relevant discipline is preferred.

Responsibilities

• Managing client accounts to ensure retention and growth through outstanding service delivery.
• Nurturing relationships with contractors and suppliers, guaranteeing quality and compliance with service agreements.
• Carrying out regular assessments and quality control checks, swiftly addressing any emerging issues.
• Leveraging City Wide’s CRM system to monitor client interactions and service effectiveness.
• Guiding operational teams while ensuring comprehensive training and development initiatives are implemented.
• Working alongside internal teams to resolve challenges and execute effective solutions.
• Tracking client satisfaction metrics and compiling detailed reports for management evaluation.

Benefits

• Base Salary $63,500 - Total Compensation Year 1 - $85,000 - $95,000 based on performance.
• Uncapped Bonus and Commissions Potential
• Dental, medical and vision insurance
• Life insurance paid by company
• 401k + 4% match by company
• 8 paid Holidays
• Designated Territory
• Mileage reimbursement
• Company issued equipment (cellphone, laptop, and tablet)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 101-250 employees