Facility Services Associate

SPS-North America•Pittsburgh, PA

4d•Onsite

About The Position

The Facility Services Associate delivers exceptional service by supporting a range of office operations and facilities functions. This versatile role includes assisting with mail and shipping operations, maintaining office supply and pantry inventory, setting up conference rooms, and providing light facilities support. The individual ensures the efficient operation of the workplace while upholding a professional image of the company. The FSA may operate forklifts to support shipping and receiving and must have a valid driver’s license for transportation tasks. Familiarity with hazardous chemical shipping is a plus but not required. This role also includes learning and using the S.A.P. inventory system to support inventory accuracy and supply chain operations. In addition to these core responsibilities, the role involves engaging with employees and visitors to deliver outstanding customer service. Whether troubleshooting facilities issues, assisting with office moves, or supporting the business center, the Facilities Associate plays a key role in creating a seamless and professional workplace experience.

Requirements

1+ year experience in office administration, retail, hospitality, or customer service.
A positive and professional attitude with a willingness to go above and beyond for our customers.
Ability to handle physical duties (carrying and/or moving 40lbs) associated with the job - lifting, bending, etc.
To be able to work both independently and in a team setting successfully.
The capability to use/learn technology such as: handheld scanners, email, professional messaging (Teams, Slack, Google).
An ability to be bright, articulate, and neat in appearance.
Experience with S.A.P. inventory systems or the ability to learn quickly.
Committed to 5-star client service and satisfaction
Professional, reliable, and ethically grounded
Clear and effective communicator (verbal and written)
Organized with keen attention to detail
Maintains confidentiality and handles sensitive info appropriately
Strong multitasking, time management, and prioritization skills
Goal-oriented, proactive, and task-driven
Adapts quickly to change; works well independently or in teams
Follows instructions and responds quickly to immediate need
High School Diploma or equivalent required
1–3 years of relevant experience (administrative, reception, or concierge preferred)
Strong organizational, time management, and problem-solving skills
Proficient in Microsoft Office; able to learn new systems and office equipment
Excellent written and verbal English communication
Skilled at multitasking and prioritizing in a fast-paced environment
Professional demeanor with adherence to company policies
Flexible and reliable in meeting assigned work hours
Ability to lift/move packages up to 40 lbs. regularly using standard carts
Capable of walking, standing, sitting, bending, or kneeling for extended periods
Manual dexterity for handling office equipment (phones, copiers, etc.)
Sufficient vision (close, distance, color, peripheral, depth) and focus adjustment
Comfortable using a computer monitor and keyboard

Nice To Haves

Fork truck experience or knowledge preferred.
Familiarity with hazardous shipping procedures (not required, but a plus).

Responsibilities

Assist with inventory and maintenance of furniture and equipment.
Perform light repairs and troubleshooting for facilities needs, or coordinate with outside vendors to resolve onsite issues.
Support office moves, and help set up meetings and events, including catering coordination.
Maintain inventory and supplies for copiers, printers, and fax machines.
Keep kitchens and copy rooms stocked, organized, and inventoried.
Perform light cleaning and tidying of offices and conference rooms.
Receive and sort incoming mail and parcels for the business center.
Provide business center support as needed, which may include: Copy/print services, Conference room setup, Backup coverage for reception

Benefits

Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.

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