Facility Outreach Specialist (Albany Ga)

Verida Inc•Villa Rica, GA

About The Position

SUMMARY: The Facility Outreach Specialist assists in maintaining the organization’s successful relationships with various healthcare facilities whose patients utilize NEMT.

Requirements

Effective communicator with proven leadership skills and abilities.
Ability to work in a team environment.
High level of technical competence including proficiency with Microsoft Office Suite.
Excellent problem-solving skills: must be able to develop and implement action plans to address issues.
strong problem-resolution skills
ability to work within a team
a proactive approach to relationship building
work in a solution-oriented fashion
needs to be a creative/innovative thinker
must be able to work independently and as a cooperative team member.
Must possess the ability to analyze, organize, prioritize, implement, and control business activities.
High school diploma or equivalent.

Responsibilities

Responsible for advocating and scheduling NEMT services and fostering positive relationships with healthcare facilities.
Effectively and timely communication with healthcare facilities regarding NEMT trips and other concerns as presented.
Responsible for educating members and healthcare professionals about the NEMT program and guidelines.
Responsible for assisting facilities and members with the resolution of problems and complaints.
Will assist with monitoring the Standing Order Email.
Will assist with assigning Standing Orders to providers as directed via Verida’s Indiana State Director.
Will assist with trip recovery when necessary, which includes dispatching Lyft and contracted providers to transport.
Responsible for performing facility “Pulse Checks” for facilities that are designated as high priority or monitored.
Responsible for regularly updating the organization’s facility contacts.
Responsible for maintaining an ongoing log of all contact made with facilities, whether they be via email, phone calls, and or visits.
Communicate daily with internal leadership as it pertains to facility outreach concerns.
Participate in daily meetings with Leadership to update status on any outstanding facility outreach issues.