Facility Outreach Manager
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About The Position
This position is responsible for acting as an advocate within the non-emergency medical transportation (NEMT) system for patients and case managers. The role involves providing in-service training to facilities on how to effectively utilize NEMT services and fostering relationships with various stakeholders. The individual will partner with nursing homes, dialysis clinics, and other medical providers that have numerous clients with scheduled trips, aiming to maximize scheduling coordination and information sharing. The advocate will ensure that facility outreach and training are conducted throughout the assigned area of responsibility, coordinating all community-based outreach, event planning, and education. Developing and implementing outreach strategies is a key component of this role, as is establishing ongoing relationships with facilities through face-to-face meetings, phone calls, and group presentations. The position also requires analyzing subscription service requests and patient attendance information to provide education and outreach, thereby avoiding or resolving problems and increasing service quality. In addition, the advocate will oversee all facility coordination and quality assurance activities in partnership with the Director of Operations, which includes staff management. The role involves stakeholder engagement, identifying and contracting with Sole Source Transportation Providers (TPs), and leading facility networking efforts. Collecting and analyzing feedback from the community and stakeholders is essential, as is providing training and development of the TripCare portal. The advocate will also support and guide junior team members and participate in other projects or duties as assigned. Business travel of up to 80% is required for this position.
