FACILITY OPERATOR (FULL TIME)
About The Position
Serves as a customer service representative in a call center and provides work order management support for staff/customers. Essential Duties and Responsibilities: Answers the telephone, responds to customer emails and provides general assistance to customers. Reviews and promotes service requests submitted by customers. Provides clerical support; maintains files and records. Prepares routine correspondence, forms and other documents. Collects, verifies, retrieves and enters data. Operates standard office equipment. Completes project assignments. Assists in the preparation and proofing of materials for reports and other publications. Interacts effectively with staff, students and faculty while conducting daily workplace duties. Communicates with customers to complete work in a cost-effective, efficient and safe manner. Maintains a clean and safe work environment. Performs other duties as assigned. Associates at ESFM are offered many fantastic benefits. Full-time and part-time positions offer the following benefits to associates: Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identity Theft Protection, Pet Insurance, Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program Full-time positions also offer the following benefits to associates: Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs)
Requirements
- Prior customer service experience is preferred
- Proficiency with Microsoft Office Suite is required
Responsibilities
- Answers the telephone, responds to customer emails and provides general assistance to customers.
- Reviews and promotes service requests submitted by customers.
- Provides clerical support; maintains files and records.
- Prepares routine correspondence, forms and other documents.
- Collects, verifies, retrieves and enters data.
- Operates standard office equipment.
- Completes project assignments.
- Assists in the preparation and proofing of materials for reports and other publications.
- Interacts effectively with staff, students and faculty while conducting daily workplace duties.
- Communicates with customers to complete work in a cost-effective, efficient and safe manner.
- Maintains a clean and safe work environment.
- Performs other duties as assigned.
Benefits
- Willing to train
- Benefits package
- 401k
- Paid holidays/sick/vacation time
- Retirement Plan
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
- Medical
- Dental
- Vision
- Life Insurance/AD
- Disability Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
