Facility Operations Support Technician

Aleto, Inc. • Omaha, NE

7d • $105,000 - $115,000 • Onsite

About The Position

Aleto Inc. is seeking to hire a Facility Operations Support Technicians to support our government client in their Operations Pod by managing the intake, validation, prioritization, and monitoring of facility-related work orders. These roles are critical in ensuring defect prevention begins at the point of entry, maintaining high customer satisfaction, and providing accurate operational data to support program reporting and decision-making.
Technicians coordinate directly with customers to resolve complaints, manage backlog and scheduling, and ensure timely escalation when required. Technicians will serve as a Systems and Communications Liaison, acting as the primary interface for equipment-related tickets to improve coordination, reduce escalations, and enhance operational efficiency.

Requirements

• Minimum 5 years of experience in facility operations and Civil Engineering Operations & Maintenance (CE O&M).
• Experience operating in a TS/SCI environment; active TS/SCI clearance required.
• Experience managing work orders, backlog, scheduling, and customer coordination.
• Strong communication, organizational, and problem-solving skills.
• Proficiency with IBM TRIRIGA for facility and asset management.
• Strong working knowledge of Microsoft Office Suite, including SharePoint.
• Attention to detail and data accuracy
• Customer service and stakeholder management
• Prioritization and escalation management
• Process improvement and operational efficiency
• Ability to work in high-security, mission-critical environments
• Highest level of integrity in managing confidential information

Nice To Haves

• Experience supporting government or DoD facilities operations.
• Familiarity with CDRL-driven reporting and program management environments.
• Experience serving as a systems, equipment, or communications coordination lead.

Responsibilities

• Perform intake, validation, prioritization, and tracking facility operations and maintenance (O&M) work orders.
• Ensure accuracy and completeness of work order data at entry to support defect prevention and downstream reporting.
• Manage backlog, scheduling, and workflow to ensure timely resolution of requests.
• Monitor work order progress and follow up with stakeholders to meet service-level expectations.
• Serve as a primary point of contact for customers regarding facility-related requests and complaints.
• Coordinate with internal teams, vendors, and stakeholders to resolve issues efficiently.
• Handle complaint resolution and escalate issues appropriately to minimize operational impact.
• Maintain a high level of customer satisfaction through clear communication and responsiveness.
• Act as the liaison for systems and communications-related equipment tickets.
• Coordinate between technical teams and operations staff to streamline ticket handling.
• Identify recurring issues and recommend process improvements to reduce escalations.
• Ensure consistent communication and documentation for systems-related work orders.
• Ensure validated operational data is accurately entered into systems to support program reviews.
• Contribute data and status updates used in CDRL A001 and A004 reporting.
• Support expenditure tracking and operational metrics through accurate documentation.
• Accomplish all tasks appropriately assigned or requested.
• May assist in training newly hired departmental staff.
• Compliance with all Aleto processes, standards, and guidelines, including utilizing the employee and intranet platforms, clocking in and/or entering time daily, submitting expense reports, providing monthly progress reports, etc.
• Participate in recurring performance development meetings with your Aleto Team Lead to discuss current job tasks, promote open dialog/feedback, recognize and celebrate wins, and review positive and purposeful approaches for meeting work-related and professional development goals.
• Attend team meetings, tri-annual company All-Hands Meetings, and other company-sponsored team-building events to foster and support Aleto's core values, vision, and culture.

Benefits

• Single, single-plus-one-dependent, or family medical, vision, and dental insurance plans.
• The option to enroll in an HSA or FSA, depending on elected medical insurance coverage. Dependent Care FSAs are also available.
• Company-paid short-term and long-term disability insurance.
• Company-paid life insurance coverage.
• Paid time off includes eleven federal holidays. Full-time employees accrue PTO at the rate of 5 hours per pay period for a total of three weeks per year. In addition, employees are provided with a separate bank of 40 hours of paid sick leave per year.
• Aleto offers full-time employees a 401(k) qualified retirement plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed