Facility Operations Support Tech

Viperion Tech Llc

About The Position

The Facility Operations Support Specialist will provide Advisory and Assistance Services (A&AS) to support the operations, maintenance, repair, and management of facilities within the USSTRATCOM complex. The role involves monitoring facility conditions, managing work orders, resolving customer complaints, and ensuring the efficient operation of facility systems and equipment. Intake, validation, customer coordination, Backlog Management, scheduling, escalation, complaints resolution, specialized systems and communications liasison

Requirements

Minimum 2 years of relevant experience in facility operations, maintenance, and repair.
Knowledge of principles, policies, and practices of comprehensive facility operations functions and processes.
Expertise and practical experience with technical civil engineering operations and maintenance activities.
Strong organizational and problem-solving skills
Ability to manage work orders and prioritize tasks effectively.
Excellent communication and interpersonal skills to resolve customer complaints and coordinate with stakeholders.
Top Secret (TS) clearance with eligibility for Sensitive Compartmented Information (SCI).
U.S. Citizenship is mandatory.
Ability to comply with DoD and USSTRATCOM security requirements.
Familiarity with facility operations processes and systems.

Responsibilities

Assess facility conditions and identify maintenance and repair needs.
Evaluate the necessity and adequacy of work order requests for maintenance and repair.
Coordinate the execution of work orders with customers and stakeholders.
Prioritize, submit, schedule, and monitor the progress of work orders for facility repairs, systems, communications, and specialized equipment.
Resolve customer complaints and ensure timely communication of critical information to the chain of command.
Prepare and submit Service Engineering Reports/Technical Reports (CDRL A003), including discrepancy/anomaly reports and recommended standard change forms.
Provide presentation materials (CDRL A005) for Government approval at least five working days before distribution or presentation.
Ensure adherence to all DoD, USAF, and USSTRATCOM security requirements.
Maintain compliance with classified program security protocols and ensure proper handling of sensitive information.