GWCC FACILITY SUPERVISOR SETUP OPERATIONS (46881)

GWCCA•Atlanta, GA

19d•$55,000 - $60,000•Onsite

About The Position

Joining GWCCA means helping create moments that matter. We’re a world-class campus seeking passionate people ready to innovate, connect, and make an impact on our community and beyond. Whether front and center or behind the scenes, your work powers the experiences that define events and hospitality in Georgia. The Georgia World Congress Center Authority (GWCCA) Campus Operations function is responsible for delivering safe, efficient, and exceptional facility operations that support world-class events and guest experiences. Through strong operational oversight, vendor partnerships, and team leadership, Campus Operations ensures the Authority’s facilities are prepared to support events at the highest standards of quality, safety, cleanliness, and operational readiness. The Facility Operations Supervisor – Set-up shall be responsible for the supervision of the Event Set Up program for all interior spaces of the Georgia World Congress Center Authority. Under the direction of the Facility Operations Manager – Set-up, this position shall supervise all day-to-day activities of the Set-up Operations including but not limited to event set-ups; storage inspections; equipment inspection and maintenance; employee training and development; and such other functions and duties as assigned by the Facility Operations Manager – Set-up.

Requirements

High degree of integrity, compliance, and self-awareness
Strong leadership skills
Thoroughness in task approach, follow-up & completion; Ability to communicate effectively, prioritize tasks, and manage workload under pressure and with limited resources
Detail oriented
Able to lift up to 50lbs on a consistent basis.
Assess, weigh, and manage risk in the face of uncertainty
Ability to work an irregular work schedule as required to perform duties and responsibilities including weekends, holidays, and nights.
Knowledge of basic event operations functions in addition to budget preparation
Interact with internal and external customers in a professional manner to ensure customer satisfaction
High degree of integrity and compliance
Ability to build and maintain customer focused relationships with internal and external customers
Research and interpret relevant information from a range of sources
Must have a minimum of two (2) years of experience performing event set-up operations within a large-scale convention center, arena, stadium, or similarly sized multi-purpose facility, including hands-on experience setting stages, chairs, and a variety of table configurations across multiple event spaces
Minimum High School Education or GED
A minimum of three (3) years supervisory experience is required
Must be proficient in Microsoft Excel, Word, PowerPoint, and Outlook
Valid Driver’s license required

Nice To Haves

Two (2) years of College or Technical School degree preferred.

Responsibilities

Under the direction of the Facility Operations Manager – Set-up, provide supervision of the set-up of the interior spaces of the GWCCA in accordance with established departmental procedures.
Assist with the selection of Set-up employees.
In collaboration with Facility Operations Training Supervisor, train department employees according to established guidelines; provide coaching as required.
Provide leadership for all Operations staff, contractors, and vendors in the maintenance of a clean, sanitary, and aesthetically pleasing campus environment.
Plan, organize, assign, and monitor work assignments for department employees including establishing weekly shift schedules based on business need.
Conduct regular check-in meetings and end of year performance evaluations with Full-time and Part-time Attendants on the shift.
Be proactive in the pursuit of continuous improvement to departmental work product by reviewing and making recommendations regarding policies, procedures, and processes.
Attend weekly departmental meetings as required to fulfill the responsibilities of the position.
Monitor and maintain accurate payroll records of department employees.
Research and recommend appropriate materials, supplies, equipment, and services required to fulfill departmental objectives.
Maintain Operations supplies and equipment following established guidelines.
Conduct and/or participate in inter-departmental and employee meetings as required to coordinate event activities and plan departmental work.
Routinely inspect the facility, including the operating status of equipment and inventory of supplies.
Assist the Facility Manager – Operations with conducting a year-end equipment inventory.
Recommend changes necessary to maintain the desired quality performance.
Position requires the performance of work assignments, which may not be directly related to job specifications.
Participate in Georgia World Congress Center Authority training programs as required.
Generate work and labor schedules as required.
Maintain a professional image that represents the philosophy of the Georgia World Congress Center Authority with emphasis on providing customers with the highest level of customer service deemed possible.
Perform such other duties, functions, special projects and responsibilities as assigned.