Facility Management Analyst

IONNA LLC

4h•$70 - $75•Hybrid

About The Position

As Facility Management Analyst, your mission is drive the perfect customer experience through our diverse onsite facilities. The ideal candidate is a dynamic, action-oriented individual who is passionate about running effective onsite facilities. This role offers a thrilling opportunity to collaborate across diverse departments, diving deep into the dynamic journey of expanding the company towards operational excellence. Get ready to make a significant impact and drive success!

Requirements

Completed degree program (Bachelors or Masters) preferably Finance, Legal, Business Administration, Real Estate, or a related field.
A minimum of 3 years of demonstrable experience managing mission critical facilities
Well-versed in analytics and presentation tools including MS Excel, MS PowerPoint, MS Word, etc.
Proficiency in cross-channel communications (phone, email, CRMs) with a call-first approach
Winning mindset which embodies the concept of extreme ownership.
Self-starter, takes initiative, accountable, with a proactive approach
Detail-oriented with a passion for documentation and process creation
Ability to synthesize complex information and deliver insights to the team
Excellent communicator and team player
Must be willing to work onsite at our Durham HQ during work hours

Nice To Haves

Salesforce experience is a plus
Any previous exposure to start-up environments or face-paced workplaces is an advantage but not mandatory.

Responsibilities

Resolve all facilities support/break-fix issues within the defined SLA timelines
Work with vendors to resolve issues and proactively maintain functional facilities.
Assist with ingestion, organization, and tracking of lease agreements and related documents
Aid in the setup, management, and billing of utilities for new and existing properties
Provide assistance with preparing, filing, and tracking business license applications and renewals to ensure all properties meet required compliance standards
Maintain accurate and organized operational records within internal systems
Identify opportunities to streamline operational workflows and suggest improvements.
Work closely with site operations, deployment, finance, and legal teams to gather necessary information, resolve questions, and support smooth operational workflows
Monitor and drive Deployment to Site Operations handoffs