Facility Maintenance Technician III (Future Opening)

GCI Communication Corp•Anchorage, AK

About The Position

PURPOSE OF POSITION: Perform preventive maintenance and repair of the Company’s facility infrastructure to maximize availability and provide the highest quality of service for our customers. ESSENTIAL DUTIES AND RESPONSIBILITIES AT ALL LEVELS: 60% Dispatch to communities across the state of Alaska to perform preventative and corrective maintenance, repair, quality control inspections, and testing of company facilities. Equipment includes, but is not limited to, HVAC, Generators, Batteries, UPS systems, Rectifiers, Fire Suppression, and power distribution systems. Ensure compliance with all applicable codes, regulations, and company specifications. Complete established facility-based maintenance routines designed to keep buildings within design performance conditions. Ensure sites are neat, tidy, and in a compliant condition in accordance with occupancy type. Monitor, coordinate, troubleshoot, and perform repairs on electrical, plumbing, HVAC, and building systems. Replace light bulbs, filters, and other consumables as needed. Ensure safety equipment is functional and accessible and that sites are maintained in a condition that will ensure effective operation of mechanical, power, and fire suppression systems. Ensure facilities comply with safety regulations, conduct inspections, and support life and safety exercises. Assist in setting up or dismantling office equipment, furniture, and machinery, and troubleshoot basic equipment issues. Assist with seasonal tasks like snow removal or grounds maintenance as needed. May be required to perform routine maintenance or repair of Core Network Equipment. 25% Assist in maintaining and updating software for scheduling, tracking work orders, equipment, and preventative maintenance. Manage the various equipment and technology platforms which include monitoring, alarms, proactive troubleshooting, provisioning, and phone support for field technicians. Manage, support, and troubleshoot for the highest availability of company facility infrastructure. Interface with vendors as a customer to resolve technical problems and gather technical data. 15% Open and track corrective tickets to resolve problems. Track and inventory maintenance supplies and order materials as needed. Document maintenance activities, ticket tracking, and report equipment issues. COMPETENCIES: ACCOUNTABILITY- Takes ownership for actions, decisions, and results; openly accepts feedback and demonstrates a willingness to improve. BASIC PRINCIPLES - Interacts with people in a way that builds mutual trust, confidence, and respect; adheres to GCI’s Code of Conduct for Employees – the Basic Principles. COLLABORATION - Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances. COMMUNICATION- Conveys thoughts and expresses ideas appropriately and professionally. Ability to accurately communicate information virtually (i.e., Teams), over the phone, and in-person in a clear and concise manner to a range of audiences. Ability to accurately read, write, and respond to routine business correspondence such as emails, chat messages, policies, procedures, reports. COMPLIANCE - Follows internal controls; protects company and customer confidential information; abides by GCI’s Code of Business Conduct & Ethics. Ability to interpret and accurately apply applicable codes, regulations, policies, procedures, guidelines, etc. CUSTOMER FOCUS - Develops positive rapport with customers. Demonstrates commitment to service excellence; gives high priority to customer satisfaction. Understanding of the unique travel, lodging, and customs of rural Alaskan communities. RELIABILITY - Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings, training, and other work obligations. RESULTS - Uses a combination of job knowledge, initiative, sound decision making, innovation, adaptability, and problem solving. Ability to effectively multi-task and prioritize, often with simultaneous or overlapping deadlines in an environment of ever-changing technology. Understanding of HVAC, generators, batteries, light carpentry, and AC & DC power systems. Knowledge of home/business wiring, adjusting, installation, and service of consumer electronics equipment. Ability to maintain and troubleshoot HVAC, DC and AC power systems, and various building structures designed for telecommunication equipment. Ability to maintain emergency backup, prime power generation, and battery plants. Understanding of general high and low electrical voltage. Ability to read and comprehend technical drawings and manuals and solve technical problems in a timely manner. SAFETY & SECURITY - Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures. TECHNICAL PROFICIENCY - Proficient computer skills and MS Office knowledge (e.g., Outlook, Teams, Word, Excel, Visio, SharePoint) to complete job duties effectively, such as using the company intranet and to accurately retrieve and input information into database or equivalent. Level Definition Position Title: Facility Maintenance Technician III Grade: T07 Additional Job Requirements: This is an advanced level position for the Facility Maintenance technician competent at performing complex tasks. Requires comprehensive knowledge and understanding of HVAC, generators, batteries, light carpentry, and AC & DC power systems including installation, modifications, and test procedures. Works with minimal instruction needed on routine work and new assignments, completing tasks accurately and on time with some latitude of judgement. Mentors’ junior technicians.

Requirements

High School diploma or equivalent.
Minimum of eight (8) years in a facility operation, maintenance environment, telecommunications technician role, or related background.
Upon hire may be required to successfully complete certifications and courses within a defined period, e.g., Defensive Driving.
Upon hire may be required to obtain and maintain a DOT medical card including DOT required drug testing.
Ability to travel to rural Alaskan communities for up to several days’ duration.
Must possess and maintain a valid driver’s license, proof of insurance, a satisfactory driving record, and successfully complete Defensive Driving course.
Proficient computer skills and MS Office knowledge (e.g., Outlook, Teams, Word, Excel, Visio, SharePoint) to complete job duties effectively, such as using the company intranet and to accurately retrieve and input information into database or equivalent.

Nice To Haves

Associate degree in electronics, or related technical degree in mechanical HVAC, electrical, or vocational/military training within the electronics and telecommunications field.
Specialization in operating and maintaining HVAC, DC/AC power systems, generators, and structures designed for housing remote telecommunication electronics.
Telecommunications experience.
Other telecom industry or job specific certifications.

Responsibilities

Dispatch to communities across the state of Alaska to perform preventative and corrective maintenance, repair, quality control inspections, and testing of company facilities. Equipment includes, but is not limited to, HVAC, Generators, Batteries, UPS systems, Rectifiers, Fire Suppression, and power distribution systems.
Ensure compliance with all applicable codes, regulations, and company specifications.
Complete established facility-based maintenance routines designed to keep buildings within design performance conditions.
Ensure sites are neat, tidy, and in a compliant condition in accordance with occupancy type.
Monitor, coordinate, troubleshoot, and perform repairs on electrical, plumbing, HVAC, and building systems.
Replace light bulbs, filters, and other consumables as needed.
Ensure safety equipment is functional and accessible and that sites are maintained in a condition that will ensure effective operation of mechanical, power, and fire suppression systems.
Ensure facilities comply with safety regulations, conduct inspections, and support life and safety exercises.
Assist in setting up or dismantling office equipment, furniture, and machinery, and troubleshoot basic equipment issues.
Assist with seasonal tasks like snow removal or grounds maintenance as needed.
May be required to perform routine maintenance or repair of Core Network Equipment.
Assist in maintaining and updating software for scheduling, tracking work orders, equipment, and preventative maintenance.
Manage the various equipment and technology platforms which include monitoring, alarms, proactive troubleshooting, provisioning, and phone support for field technicians.
Manage, support, and troubleshoot for the highest availability of company facility infrastructure.
Interface with vendors as a customer to resolve technical problems and gather technical data.
Open and track corrective tickets to resolve problems.
Track and inventory maintenance supplies and order materials as needed.
Document maintenance activities, ticket tracking, and report equipment issues.