Facility Coordinator, Department of Campus Recreation

Wake Forest University•Winston-Salem, NC

About The Position

The coordinator leads the supervision of student and part-time facility operation staff while managing the daily operations of the Wellbeing Center’s fitness areas and Welcome Desk. Key responsibilities include overseeing upkeep of strength and cardio zones, managing equipment inventory and maintenance, and oversight of daily facility operations. Additionally, the role assists in the supervision and scheduling of indoor and outdoor recreation spaces to support diverse programs and special events. This position is not eligible for sponsorship of non-immigrant or immigrant visa status through Wake Forest University. All eligible applicants are encouraged to apply.

Requirements

Bachelor’s degree and 1+ years of professional experience in staff development and supervision. Graduate assistantship experience is acceptable.
1+ years of professional experience working with facility operations, supervising and/or coordinating weight and fitness areas.
Experience developing and delivering both job-specific and professional development training for part-time and student employees.
Ability to plan and make decisions independently
Excellent interpersonal skills, including customer service skills.
Ability to communicate effectively both orally and in writing.
Demonstrated proficiency in use of computers and relevant software applications.
American Red Cross First Aid/CPR/AED Certification.
American Red Cross First Aid/CPR/AED instructor certification or ability to obtain within first 3 months of employment.

Nice To Haves

Master’s degree.
Experience working in a collegiate setting with direct supervision of student staff.
General knowledge of operations tied into the management of a multipurpose facility.
Experience overseeing a diverse staff structure including students and part-time staff.
Working knowledge of Innosoft Fusion, EMS reservation software, and Connect2.

Responsibilities

Responsible for the recruitment, hiring, training, scheduling, evaluation, and development of 50+ student and part-time staff for Campus Recreation facility/operations positions.
Coordinates employee orientations, staff meetings, certifications, and in-service & professional development training. Develops and maintains employee handbooks.
Empower student and part-time facility/operations staff to address, problem-solve, and manage daily activities, facility maintenance issues, special events, and other building needs.
Coordinates closely with all members of the facility/operations team to ensure sound staffing of all positions year-round.
Oversee all operations related to the Wellbeing Center Welcome Desk including sales, rental equipment, and customer service.
Manages the operations of the strength & conditioning and cardio fitness areas. Six unique areas in total. Responsible for maintaining the appearance and condition of these areas.
Manages fitness equipment inventory, usage tracking, repair, and preventative maintenance keeping detailed records.
Champions informal recreation initiatives for the department including scheduling and equipment management.
Assists with the supervision and scheduling of all Campus Recreation facility spaces (indoor and outdoor), programs, and student & part-time staff.
Assists in the development, evaluation, and revision of policies, procedures, and operation protocols to ensure safe and well-managed facilities.
Ensures compliance with departmental and university policies, security and risk management requirements.
Assists with the collection and reporting of evaluation and assessment data (i.e. number of facility users, reservations, and sales data) in support of special projects.
Provides assistance in oversight of the operational budget tied into facility and fitness equipment and staffing expenses. Projects operational needs and monitors spending.
Develops annual goals with appropriate evaluation and assessment metrics to demonstrate progress.
Assists with the coordination and operation of special events programs held in the building, to include tournaments, conferences, receptions, and meetings.
Assists fulfilling duties of Campus Recreation Facility/Operations staff in their absence including: Associate Director, Staff Training & Development Manager, and student & part-time staff members.
Performs other related duties as required.