Facility Coordinator

Pleasant Valley Corporation•Medina, OH

1d•Onsite

About The Position

Facility Coordinator Join one of the nation's rapidly expanding leaders in Facility Management and Commercial Construction! PLEASANT VALLEY CORPORATION , a successful and stable, family-owned and operated Commercial Real Estate Firm established in 1976 and headquartered in Medina, Ohio, boasts a dynamic presence across four key divisions: Facility Management, Construction, Property Management, and Real Estate Brokerage. Our comprehensive suite of commercial property services is characterized by effective project management, proactive communication, top-tier workmanship, and cutting-edge solutions. WE OFFER: An exceptional culture and positive work environment Competitive earnings Comprehensive benefits Personal recognition Individual development opportunities A clear path for career advancement! Shift Mon - Fri | 8:30a – 5:00p Work Location Onsite - Independence, OH; Medina, OH; Akron, OH Division Facilities Management Team National Accounts OR Specialty Services Reports To National Account Operations Manager or Specialty Services Operations Manager Job Purpose A Facility Coordinator at Pleasant Valley Corporation serves as the primary point of contact for nationwide clients. This role is responsible for addressing and resolving commercial facility-related maintenance issues while ensuring the successful delivery of services to sustain client satisfaction.

Requirements

One to three years of related experience and a high school diploma, GED, or college certificate required.
At least one year of experience resolving client issues within a facilities management, service business, or customer call center .
Telephone-Based Customer Service Skills: Demonstrated success in a telephone-based customer service role.
Technical Proficiency: Strong computer skills, including experience with CRM software, data entry, scheduling, and reporting.

Nice To Haves

Basic knowledge of construction and general trades is a plus.

Responsibilities

Client Response and Issue Resolution: Promptly respond to client maintenance requests, assess concerns, and follow established procedures to resolve issues through the work order life cycle.
Vendor Management: Create work orders, solicit bids, assign service agreements, and manage subcontractors and vendors to address maintenance problems, ensuring quality service delivery.
Work Order Management: Manage an average of 50 to 70 open work orders concurrently, closing an average of 5 per day.
Communication and Documentation: Maintain continuous communication with vendors, document progress, and ensure customer satisfaction, using the PVC Connect system and Customer Portal.
Process Adherence and Performance Monitoring: Follow company guidelines for operating procedures, monitor vendor performance, and resolve outstanding service issues to ensure timely and quality project delivery.