Facility Building Services Coordinator

Cushman & Wakefield-posted 4 months ago
$25 - $25/Yr
Entry Level
Shoreview, MN
5,001-10,000 employees
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The Facilities Coordinator provides assistance to the facility management team to ensure successful service delivery of the client facility needs. Directly supports the facility management team with on-going facility and team related responsibilities.

  • Provide general overall facility management services, including continuous monitoring of office/facility
  • Address client inquiries and concerns ensuring timely and quality issue resolution and service delivery
  • Follow up with clients to ensure customer satisfaction
  • Respond to all facility inquiries and complaints, assess problems and take the necessary corrective action
  • Remain knowledgeable regarding all operational aspects of building systems
  • Coordinate with outside contractors for the service and repairs of equipment
  • Follow protocol for effective building-specific maintenance and safety procedures
  • Maintain on-going communication with contractors, client, and team
  • Assist with site inspection within the assigned building portfolio
  • Create work orders and assign work orders to the engineering staff, subcontractors, and vendors
  • Report on open and closed work orders and check the status of open work orders with the assigned party
  • Request, review, and submit work orders, bids, and proposals from vendors
  • Verify final invoice pricing and process payments in a timely manner
  • Assist in the monitoring and assessment of vendor performance
  • Train vendors on work order and billing procedures
  • Manage complex work orders such as environmental issues and disaster recovery
  • Manage service and performance of vendors and landlords for timely completion of jobs
  • Create and record appropriate written communication between all parties
  • Schedule and document maintenance and repairs on building equipment
  • Communicate frequently with client, landlords, and vendors to resolve issues and provide project status updates
  • Provide process and procedures training and direction to new associates
  • Coordinate special events in support of client
  • Assist with measuring and reporting key performance indicators against service level agreements
  • Provide facilities helpdesk services on behalf of the client(s) and monitor internal/external workflow for all facilities cases to ensure consistent quality of service and work product
  • High school diploma or a General Equivalency Diploma (GED) required
  • A minimum of 1 year of work experience in an administrative, accounting or tenant services capacity
  • Experience with data entry, expansive reporting, filing, answering phones, scheduling and communications
  • Previous customer service experience
  • Working knowledge of lease terms, the reconciliation process for Common Area Maintenance, insurance, and real estate taxes
  • Proficient in understanding management agreements and contract language
  • Working knowledge of computer software programs and base building systems
  • Computer proficiency with Microsoft Office Suite (MS Word, Excel and PowerPoint)
  • Associates or Bachelors degree in facilities management, building, business or other related field preferred
  • Prior experience working in the facilities/property management, commercial real estate or professional services industries preferred
  • Demonstrated ability to exercise good judgment
  • Excellent interpersonal skills
  • Ability to work a flexible schedule as needed, including but not limited to overnight travel, on call after hours and weekends
  • Health insurance
  • Vision insurance
  • Dental insurance
  • Flexible spending accounts
  • Health savings accounts
  • Retirement savings plans
  • Life insurance
  • Disability insurance
  • Paid and unpaid time away from work
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