Facilities Systems Operator - MGM Grand

MGM Resorts • Las Vegas, NV

46d • $19 • Onsite

About The Position

The Facilities Systems Operator is responsible for managing all inbound calls related to maintenance and repairs, ensuring efficient dispatching of engineering personnel to address guest needs. This role is essential in creating a positive guest experience by promptly responding to service requests and maintaining detailed logs of all activities and emergencies.

Requirements

• High School Diploma or GED required
• 1+ years of prior relevant dispatch experience required
• 6+ months of prior relevant administrative experience required
• Work varied shifts, to include weekends and holidays

Responsibilities

• Answer all incoming calls concerning maintenance and repairs needed on property and at off-site locations
• Input call details into computer system (e.g. HotSOS)
• Assign work to Engineering employees
• Respond to life safety system and fire alarm panel, locates area of alarm and dispatches it to Engineering personnel to take action
• Record all personnel call-ins and forwards to appropriate staff
• Maintain dispatch log of all activities performed throughout the day
• Maintain an accurate accounting of time and activities in emergency situations

Benefits

• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
• Free meals in our employee dining room
• Free parking on and off shift
• Health & Income Protection benefits (for eligible employees)
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees