Facilities Supervisor-Smoky Mountains Resort

Holiday Inn Club Vacations•Gatlinburg, TN

About The Position

This position will be responsible for assisting the Senior Manager, Facilities Operations in leading a team of general maintenance technicians to provide service to owners and guests in the maintenance and repair of timeshare guest units and assets. This individual will participate in the training and supervision of their team. This Supervisor will serve as a role model, develop talent and provide staff support in handling complex situations and ensure the staff’s commitment to meeting service expectations. This supervisor will provide direct supervision of engineering maintenance teams to assure proper response to requests for service, planned maintenance, and preventative maintenance. This individual must be knowledgeable in the procedures and safety measures associated with industry and company standards.

Requirements

Extensive experience in preventative maintenance programs, including planning, scheduling, and execution to ensure optimal facility performance
Strong working knowledge of HVAC systems, including maintenance, diagnostics, and repairs
Proven ability to troubleshoot, diagnose, and repair a wide range of facility equipment and appliances
Hands-on experience with plumbing systems, including, maintenance, repairs, and related components
Skilled in general building maintenance, including painting, carpentry, and structural repairs
Ability to perform multi-trade maintenance tasks across mechanical, electrical, and structural systems
High school diploma / GED
3+ years of experience in a leadership role preferred
Minimum of four years combination of work experience and/or vocational training
Must be at least 18 years of age or older
Demonstrates a sincere dedication to provide an unsurpassed level of ownership and guest satisfaction
Demonstrates a professional appearance and pleasant personality
Demonstrates a high degree of judgement and making sound decisions
Ability to maintain a high level of accuracy and organization
Ability to read, write, and follow oral and written standard operating procedures
Ability to communicate effectively with guests and staff
Must have strong troubleshooting and face to face guest communication skills.
Must be able to follow written instruction and complete documentation associated with unit maintenance to include using company work order software.
Familiar with fire/ life safety systems

Nice To Haves

Certifications are preferred.

Responsibilities

Supervise work assignments, response and problem resolution, provide technical support to all maintenance personnel.
Assists with oversight of entire facility, including all units, all pools/recreation areas, administrative and sales offices.
Identify, troubleshoot, and resolve concerns as it relates to the upkeep and maintenance of the grounds and resort common areas.
Implement and facilitate skills training for assigned teams. Assure all policies and procedures are being followed.
Assist in controlling department budgetary expenditures.
Perform any other duties deemed necessary by the Senior Manager, Facilities Operations and General Manager.