Facilities Superintendent

Yale University•New Haven, CT

66d•$68,000 - $120,500•Onsite

About The Position

The Facilities Superintendent provides direct supervision and coordination of Facilities in assigned areas for custodial services, with oversight of physical plant and grounds activities to support the maintenance of university buildings. The Facilities Superintendent directs and inspires custodial teams providing cleaning and maintenance services, and coordinates these services with internal and external customers and service providers. Develops procedures and processes to continually improve service and quality with regular customer contact to identify needs. The Facilities Superintendent plans, organizes, and follows up on all work unit repairs, renovations, and trade projects. Facilities Superintendents are integral to the Facilities teams delivering Construction and Renovation projects in their respective areas. As individuals who are keenly aware and responsible for all Facilities activities, they work closely with Project Managers as members of the Project Team. They serve as the main point of communication between building users and the project team to discuss facilities schedules, occupant issues, and to raise potential problems on the project. The Facilities Superintendent participates in turning over the completed project to Facilities Operations and assists in verifying that the punch list has been completed.

Requirements

Proven ability to manage and coordinate activities of staff engaged in planning and scheduling custodial, maintenance, and repair work. Experience with performance feedback to direct customer-focused teams providing cleaning and maintenance services.
Well-developed critical thinking skills and the ability to utilize sound independent judgment to resolve issues and rapidly respond to emergent situations.
Well-developed oral and written communication skills, including the ability to interact effectively, positively, and respectfully with a diverse population.
Proven ability to maintain, manage, and prepare scheduling, word processing, and spreadsheet documents and reports.
Ability to work irregular hours, including responding to emergencies and special events such as move-in, move-out, commissioning, start-ups, commencement, reunions, etc.
Bachelor's Degree in a related field. Five years of related work experience or an equivalent combination of education and experience.

Nice To Haves

Building management experience. Knowledge of facilities management, including exposure to custodial green cleaning practices, building systems, HVAC, plumbing, and/or electrical.
Experience supervising unionized employees.
Experience with systems such as Workday, SAP, or PeopleSoft applications.
Experience in an academic, research, or medical facilities setting.
Certification as Certified Facilities Manager (CFM).

Responsibilities

Supervises the day-to-day custodial and/or maintenance operations of a unit, department, or school building within the University.
Participates in the development and implementation of policies and procedures for building maintenance and develops preventative maintenance schedules.
Conducts building inspections and coordinates repairs and maintenance to facility and physical plant.
Determines staff assignments, tool and equipment requirements, and procedures for projects and work requests.
Plans, estimates, coordinates, and follows-up on repairs, renovations, and trade projects.
Coordinates activities for service response with various trades; ensures timely delivery and completion of service work in assigned buildings and surrounding areas.
Develops detailed work plans and establishes daily assignment priorities and time schedules for staff.
Responsible for ensuring up to date maintenance programs and operating procedures are in place to meet all customer needs and regulatory requirements (e.g. building codes, OSHA etc).
Interacts with internal contacts to arrange for custodial or physical plan services and to discuss maintenance and renovation projects.
Interacts with outside contacts to discuss maintenance, renovation and construction plans to arrange for repairs or to obtain price quote information.
Manages a staff of non-exempt employees.
May perform other duties as assigned.