Facilities Soft Services Specialist

The businesses of Merck KGaA, Darmstadt, Germany•Rockville, MD

2d•Onsite

About The Position

At MilliporeSigma, as the Facilities Soft Services Specialist, you will work on assignments of diverse scope in nature where judgement is required in resolving problems and making routine recommendations, under limited supervision. This role will also be responsible for the following: Responsible for the day-to-day management and delivery of essential non-technical (soft) services within a facility, ensuring a safe, clean, and pleasant environment for occupants and stakeholders. Meet contractual obligations, and drive service excellence through effective team leadership and resource management. Author, revise, review & approve facilities-related SOPs and/or Work Instructions. Purchase and maintain spare parts inventory. Supervise, train, schedule, and motivate personnel performing soft services tasks (in-house or outsourced). Ensure effective, safe operations for housekeeping, waste management, pest control, landscaping, reception, mail services, and security and other services as directed. Ensure all services meet agreed-upon Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and comply with Health & Safety regulations (H&S). Conduct audits, review performance reports, and implement corrective actions to improve service quality and efficiency. Maintain strong relationships with clients, addressing concerns and ensuring high satisfaction. Manage operational schedules, resources (equipment, materials), and contribute to cost control and budget management.

Requirements

High school diploma or GED
2+ years’ managing performance metrics (KPIs)
2+ years’ of commercial/industrial facilities maintenance (including contractors)

Nice To Haves

College Degree in Engineering or related field
1+ years work experience in cGxP environment; including lab and clean room experience.
Proven experience in facilities management or soft services supervision
Strong leadership and interpersonal skills
Outstanding written and verbal communication skills
Ability to write technical reports and documentation
Strong organizational, problem-solving and decision-making skills

Responsibilities

Responsible for the day-to-day management and delivery of essential non-technical (soft) services within a facility, ensuring a safe, clean, and pleasant environment for occupants and stakeholders.
Meet contractual obligations, and drive service excellence through effective team leadership and resource management.
Author, revise, review & approve facilities-related SOPs and/or Work Instructions.
Purchase and maintain spare parts inventory.
Supervise, train, schedule, and motivate personnel performing soft services tasks (in-house or outsourced).
Ensure effective, safe operations for housekeeping, waste management, pest control, landscaping, reception, mail services, and security and other services as directed.
Ensure all services meet agreed-upon Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and comply with Health & Safety regulations (H&S).
Conduct audits, review performance reports, and implement corrective actions to improve service quality and efficiency.
Maintain strong relationships with clients, addressing concerns and ensuring high satisfaction.
Manage operational schedules, resources (equipment, materials), and contribute to cost control and budget management.