Facilities Site Advisor (FSA)
About The Position
The Facility Site Advisor is a key member of the Cushman & Wakefield onsite account team for the client and has a dual reporting structure into a site leader and the programmatic Workplace Experience Manager. This individual shall provide a positive experience at the client’s offices, ensuring that employees feel well supported and productive. The Facility Site Advisor will provide tactical support related to workplace tools and processes to ensure the facility remains ready to receive employees each day. This individual will be the eyes and ears of the workplace, and the first line-of-response for all employee needs, partnering with cross functional teams to help take the employee experience to the next level in support of the client’s workplace priorities. The ideal candidate will be hospitality-focused, showcase a contagiously positive attitude and exceptional communication skills and can support facilities management and operations professionals in a faced-paced environment. We are looking for a collaborative, energetic self-starter who will thrive in situations where they can interact with and help people.
Requirements
- Previous customer service experience
- Experience in a fast-paced, professional setting preferred
- Some college preferred
- Key competencies include verbal and written communication skills, detail oriented, time management, and ability and willingness to take on new tasks, learn new technologies, and adapt to organizational changes.
- High School Diploma or GED equivalent
- Minimum of 1 year of facilities, workplace operations and/or customer service/hospitality industry experience
- Experience reconciling budgets for day-to-day workplace operations
- Experience with using Microsoft Office and various other types of office software and PowerPoint
Nice To Haves
- 3+ year of facilities, workplace operations and/or customer service/hospitality industry experience
- Experience with data entry, expansive reporting, filing, answering phones, scheduling and communications
- Previous customer service experience
Responsibilities
- Greeting visitors and security, badging; meeting coordination.
- Stocking of supplies and office supply ordering; maintaining office aesthetics
- Mail - receiving, delivering, shipping out, etc.
- Implementation of Workplace Programs and Operations (may include, but not limited to): handling internal service ticket system requests; general office repairs; furniture or internal office moves; coordinate and help facilitate safety programs; budget tracking and expenses - requisitions and purchase order processing & submission, invoice tracking, credit card expenses, departmental actuals, and accruals; monitoring space utilization and assigning work stations; new hire orientations; HR I9 processing, etc.
- Helps facilitate, plan, and coordinate social events sponsored by Workday Life programs, i.e., Wellbeing, Giving and Doing, Belonging and Diversity, Benefits, and more.
- Vendor relationship management is beneficial for the oversight of office-standard vendors such as coffee/snacks, office supplies, confidential shredding, first aid and plant maintenance, HVAC, and janitorial.
- Will act as the liaison with property management on all building/site issues.
- Serves as a liaison/support between Workplace and other departments, such as: Safety, Business Technology, Benefits, Workday Life/Employee Programs, People & Purpose, Legal & Compliance, Marketing, etc.
- Schedule work orders via C&W’s CMMS to ensure timely completion
- Provide general overall facility management services, including continuous monitoring of office/facility
- Address client inquiries and concerns ensuring timely and quality issue resolution and service delivery
- Follow up with clients to ensure customer satisfaction
- Respond to all facility inquiries and complaints, assess problems and take the necessary corrective action
- Coordinate with outside contractors for the service and repairs of equipment
- Maintain on-going communication with Property Management, contractors, client, and team
- Assist with site inspection within the assigned building portfolio
- Report on open and closed work orders and check the status of open work orders with the assigned party
- Request, review, and submit work orders, bids, and proposals from vendors
- Verify final invoice pricing and process payments in a timely manner
- Assist in the monitoring and assessment of vendor performance
- Train vendors on work order and billing procedures
- Manage service and performance of vendors and landlords for timely completion of jobs
- Schedule and document maintenance and repairs on building equipment
- Communicate frequently with client, landlords, and vendors to resolve issues and provide project status updates
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
