The position involves inspiring others with a clear direction by demonstrating a high level of commitment and energy in all endeavors. The role requires consistently superior customer service skills and acting as a positive role model for all employees. The individual will convey positive energy and enthusiasm focusing on guest interaction, continuously improving service by evaluating service breakdowns using guest feedback, data, and behavior. The position also involves communicating service breakdowns and team plans in buzz sessions and facilitating opportunity-seeking meetings to involve all team members in service improvements. Immediate addressing of service breakdowns and follow-up to ensure guest satisfaction is crucial. The individual will keep the team informed of property promotions and events, develop highly skilled employees, set realistic and measurable service standards, and hold employees accountable for meeting them. The role includes clearly communicating and enforcing company expectations, addressing employee performance issues, coaching for improvement, and providing ongoing feedback. The individual will use EOS data to improve the workplace, listen and respond to employees, and recognize and reward individual and team performance. The position requires following company policies, maintaining accurate employee records, and completing performance reviews timely. The individual will take personal responsibility for creating an atmosphere of commitment to internal guests' needs, assist in the development of employee appraisals, and identify training and upward mobility candidates. Responsibilities also include maintaining the mechanical integrity of the facility, supervising all trade personnel on shift, interfacing with department managers, conducting daily tours of the facility, and overseeing the implementation of service contracts pertaining to engineering and maintenance.