Facilities Services Supervisor

MOPOP • Seattle, WA

4d • $27 - $27 • Onsite

About The Position

The Facilities Services Supervisor is responsible for overseeing the delivery and quality of soft services within a facility or group of facilities. Soft services typically include cleaning, waste management, front-of-house, mailroom & supplies, landscaping, and related non-technical support functions. The supervisor ensures that these services are performed efficiently, safely, and to the highest standards, contributing to a positive environment for building occupants, visitors, and stakeholders.

Requirements

• Education: High school diploma; associate or bachelor’s degree in facilities management, business administration, or related field preferred. Equal consideration will be given to candidates with relevant experience in lieu of a degree.
• Experience: Minimum of 2–3 years’ supervisory experience in facilities management or soft services (e.g., cleaning, security, customer service).
• Skills: Strong leadership, communication, and organizational skills. Ability to prioritize tasks and manage multiple responsibilities.
• Technical Knowledge: Familiarity with facilities management software and systems is an advantage.
• Problem-Solving: Demonstrated ability to resolve issues efficiently and implement effective solutions.
• Customer Focus: Commitment to delivering excellent service to internal and external customers.

Nice To Haves

• Certifications: Relevant certifications (e.g., OSHA, cleaning or security management) are desirable but not required.

Responsibilities

• Team Leadership: Supervise, train, and motivate staff involved in soft services such as cleaning, landscaping, mailroom & supplies, and other support roles. Conduct regular team meetings, performance reviews, and ensure appropriate staffing levels.
• Service Delivery Management: Monitor and manage the day-to-day operations of all soft services to ensure compliance with service level agreements (SLAs), health and safety standards, and company policies.
• Quality Assurance: Perform regular inspections and audits to evaluate service quality. Address deficiencies promptly and implement corrective actions as needed.
• Customer Relations: Serve as the primary point of contact for facility occupants, responding to service requests, complaints, and feedback in a timely and professional manner.
• Contractor & Vendor Management: Liaise with external service providers, monitor contract performance, and ensure all vendors meet agreed standards and requirements.
• Health & Safety Compliance: Ensure all activities are conducted in accordance with health and safety regulations, and staff receive appropriate training and equipment.
• Budget & Resource Management: Assist Manager of Facilities Services in budget preparation and control costs related to soft services. Track inventory of supplies and equipment.
• Reporting: Prepare regular reports on service performance, incidents, and improvement initiatives for management review.
• Continuous Improvement: Identify opportunities to enhance service delivery and implement best practices to maximize efficiency and occupant satisfaction.

Benefits

• This regular full-time position includes Medical/Vision insurance, Dental insurance, Life/AD&D/LTD insurance, 3.08 hours of accrued Vacation per bi-weekly pay period, Seattle Sick/Safe, 7 Floating Holidays (prorated first year dependent on hire date), 8 Company Holidays paid throughout the year, EAP, 401k plan with vested match schedule once eligible, and subsidized transportation benefits for Orca Pass or parking.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees