Facilities Services Coordinator

About the position

The Facilities Services Coordinator, Buildings and Grounds, is responsible for bringing best-in-class workspaces and facilities that align with Roche's mission, values, and objectives. Leveraging good knowledge of common building systems, the Facilities Services Coordinator coordinates a diverse group of service vendors to complete both preventative and corrective maintenance across campus. Delivers exceptional customer service to internal customers through effective communication and work order coordination. Regular interaction with key stakeholders, the Sites & Services team, and contract vendors offers the Facility Services Coordinator the chance to demonstrate their relationship-building skills to the fullest.

Responsibilities

• Manage the work order queue, ensuring that work is updated and completed promptly.
• Diagnose building facilities issues to determine appropriate action.
• Schedule both preventative/corrective work while paying special attention to customer needs and schedules.
• Guide service vendors responsible for completing repairs, upkeep, supply ordering, and general services following the direction of the Facilities Manager and the agreement terms and conditions.
• Assist service providers with security badge access and prequalification, escorting, systems access, and daily logistics.
• Perform menial facilities repairs that include, but are not limited to, changing ceiling tiles, lubricating door components, etc.
• Issue purchase orders to service vendors.
• Onboard new vendors and work with procurement to establish vendor profiles.
• Conduct monthly and quarterly janitorial inspections to ensure contract adherence.
• Perform routine facility inspections as requested by the Facilities Manager.
• Assist the Facilities Site and Services Coordinator with work planning and coordination.
• Participate in monthly and quarterly business reviews on applicable contract service providers supporting the Facilities Manager.

Requirements

• High school diploma or equivalent.
• Minimum 6 years of related maintenance experience.
• Ability to build consensus and foster positive relationships.
• Ability to communicate across functional lines and at all levels.
• Problem-solving and project coordination skills, and the ability to exercise independent judgment in dealing with technical matters.
• Strong computer skills.

Nice-to-haves

• Associate's degree in a technical field.
• Apprenticeship program or technical school background.
• Knowledge of reliability-based maintenance concepts.
• Google Workspace experience.
• CMMS experience - SAP preferred (Angus, Corrigo, Maximo).

Benefits

• Discretionary annual bonus based on individual and Company performance.