Facilities Services Contract Manager

University of New Hampshire

90d

About The Position

The Facilities Services Contracts Manager oversees all Facilities Operations & Maintenance contracted services, serving as the primary contact for contract strategy, administration, and vendor relations. Managing more than $7 million in contracts across 44 vendors, this role ensures services are delivered efficiently, compliantly, and in alignment with campus needs. Working in partnership with USNH Procurement, the Contracts Manager leads competitive bid processes, evaluates and selects vendors, and develops and negotiates service contracts. The position also handles contractor communications, resolves disputes, and ensures adherence to all applicable codes, including NFPA 101 Life Safety standards.

Requirements

• BS/BA in Business Administration or technical field.
• Minimum of 3-5 years of work experience in business administration and prior experience as a procurement manager, preferably in a Facilities operation.
• Capabilities: Forecasting, Specification writing, Inventory management, Quality control processes, Negotiation (Price and Cost analysis), Tracking financial and contractual metrics.
• Ability to demonstrate accounting skills.
• Prior experience with technical aspects of a Facilities operation (boilers, elevators, F/A, custodial, etc.).
• Knowledge of lease administration.

Responsibilities

• Develop and manage contract specifications, including service and commodity requirements, evaluation metrics for vendor proposals, and performance measures to ensure vendors meet UNH’s needs and proactively inform the university of new or improved offerings.
• Coordinate communications between contractors and campus stakeholders, ensuring timely notices, effective issue resolution, and smooth contract execution.
• Review and approve baseline and incremental service invoices, ensuring accuracy and proper documentation of all costs in departmental software (AIM).
• Monitor and analyze contract usage trends, tracking pricing, frequency, and service locations to help managers make informed budgeting decisions and plan effectively for future procurement needs.
• Prepare routine and ad hoc analyses and reports to inform Facilities Operations & Maintenance leadership and stakeholders on contract composition, resource allocation, and alignment with departmental budgets and the Strategic Plan.
• Develop and communicate clear service expectations for Facilities Operations & Maintenance contracts, ensuring alignment with Responsibility Centered Management (RCM) principles.
• Collaborate with RCM units to review master service level agreements and support negotiations led by Facilities Operations & Maintenance leadership, including the development of supplemental service agreements as needed.
• Monitor vendor performance against service level agreements and prepare periodic reports to inform Facilities Operations & Maintenance leadership.
• Manage and enhance customer communications, maintaining up-to-date web content, distributing routine updates, and preparing community reports to ensure transparency and engagement.
• Leverage the AssetWorks contract module to generate reports and analyses that support service delivery and customer satisfaction.
• Perform other duties as assigned.

What This Job Offers

• Education Level: Bachelor's degree