Facilities Service Center Supervisor

Johns Hopkins • Baltimore, MD

114d • $27 - $47

About The Position

Responsible for managing the daily operations of the JHHS Facilities Service Center. Trains and manages staff to receive service requests for JHH Engineering, Clinical Engineering (CES) and Environmental Care (EVC); JHBMC Engineering, CES and EVC; HCMC Engineering and CES; JHUSOM Engineering and Custodial Services and JHMMC Engineering. Ensures staff understand the scope of service provided by over 80 shops and are precise in dispatching service requests for: 3 Emergency Departments; 100 buildings; 94 Operating Rooms; 83,000 medical devices and 19 pharmacies. Works with service providers, staff and customers to continually improve service; identify trends and prepare/implement solutions. Plans, schedules, assigns, directs and closely supervises the processing of routine and emergency maintenance and engineering issues. Supervises and directs the activities of service center representatives who staff the Service Center 24/7. Manages departmental performance review process to ensure timely completion of performance evaluations and merit increases. Coordinates employee training, complete travel arrangements, and maintain continuing education database. This work is performed under the limited supervision of the Facilities Director of Compliance.

Requirements

• Associate degree in office management, business management or related field.
• At least five (5) years of progressive leadership/management experience in a high-volume customer service environment.
• Functional knowledge of facilities office management.
• Basic knowledge of maintenance, engineering, and construction management.
• Proficient in computer applications including Windows, departmental e-mail, word processing, database, and spreadsheet applications.
• Strong written and verbal communication skills in English.

Nice To Haves

• Experience in facilities design and construction or health care.

Responsibilities

• Manage daily operations of the JHHS Facilities Service Center.
• Train and manage staff to receive service requests for various engineering and environmental care departments.
• Ensure staff understand the scope of service provided by over 80 shops.
• Dispatch service requests for emergency departments, buildings, operating rooms, medical devices, and pharmacies.
• Work with service providers, staff, and customers to improve service and implement solutions.
• Plan, schedule, assign, direct, and supervise maintenance and engineering issues.
• Supervise service center representatives staffing the Service Center 24/7.
• Manage departmental performance review process and coordinate employee training.
• Maintain continuing education database.

Benefits

• Competitive salary range of $27.05/hour - $47.35/hour.
• Health and well-being prioritization for employees.
• Commitment to diversity and inclusion.

What This Job Offers

• Career Level: Manager
• Industry: Educational Services
• Education Level: Associate degree